Software Specialist - Technical Analyst

ASB Bank Limited; Auckland; On-site; NZD 110,000 - 160,000; Full time

Benefits offered by this job

Health insurance

Parental leave

Flexible leave

Customisable benefits

Job summary

ASB Bank is seeking an experienced Software Specialist - Technical Analyst to join our Digital and Engineering practice within the Customer Tribe. You will turn complex problems into clear, deliverable outcomes by analyzing with Product Owner, engineers and operations, and by shaping backlog with the squad.

You will map processes, define requirements, and validate solutions against regulatory and risk obligations, while supporting change readiness and training material development.

Qualifications

• Seven+ years in technical analysis in complex environments; financial services/regulatory change a plus.
• Strong toolkit: BPMN, elicitation, business rules, user stories, acceptance criteria.
• Proven process improvement: simplify workflows and design practical future-state processes.
• Able to manage RAID risks and dependencies with stakeholders, including CXOs.

Responsibilities

• Partner with stakeholders to understand problems, define scope, and translate needs into clear requirements and acceptance criteria.
• Map current and future processes, identify pain points and opportunities for automation and improvement.
• Ensure requirements are feasible, traceable, and cover data, rules, integrations and workflow behaviour.
• Facilitate workshops, drive clarity on outcomes, and support backlog shaping and prioritisation.
• Support test planning and validate delivered solutions meet regulatory and risk obligations.
• Prepare the business for change including operating-model impacts, procedures and handover to BAU.

Skills

Technical analysis

Cross-functional skills

Agile delivery

Stakeholder management

Requirements elicitation

Process mapping

Data flows

Documentation

Tools

Azure DevOps

Jira

Job description

Employment Type: Permanent, full time

At ASB, we believe progress is more than just financial - it's about helping New Zealanders, communities, and our environment thrive together. We're a purpose-led organisation with a proud history and a clear vision: to support Kiwis in getting one step ahead. Our work is guided by strong values - care, courage and curiosity - and brought to life by a diverse team of people who genuinely care about making a difference.

As one of Aotearoa's most trusted banking partners, we combine the stability and scale of a large organisation with a culture that ensures you're recognised as an individual. Your ideas, your growth, and your contribution matter here - and you'll be supported to do meaningful work that has a real impact, every day.

Mō te tūranga | About the role

We're looking for an experienced Software Specialist -Technical Analyst to join our Digital and Engineering practice within the Customer Tribe.

As a Software Specialist - Technical Analyst, you'll lead analysis within a cross-functional squad, working closely with the Product Owner, engineers and operations teams to turn complex problems into clear, deliverable outcomes.

In this role, you will:

• Partner with stakeholders and subject matter experts to understand business problems, define scope, and translate needs into clear requirements, user stories and acceptance criteria.
• Map current-state and future-state processes, identifying pain points, control gaps, and opportunities to simplify, automate and improve the customer experience.
• Work alongside technical teams to ensure requirements are understood, feasible and traceable, including data needs, business rules, integrations and workflow behaviour.
• Identify and help manage the squad’s risks, assumptions, issues and dependencies (RAID), ensuring they are visible, owned and factored into planning and decision‑making.
• Support backlog shaping and prioritisation, helping the squad focus on the highest‑value work and manage trade‑offs transparently.
• Facilitate workshops, walkthroughs and decision forums, keeping the right people involved, driving clarity on outcomes and ensuring a consistent understanding.
• Contribute to test planning and execution by validating that delivered solutions meet requirements, are operationally workable, and support regulatory and risk obligations.
• Help prepare the business for change, including operating‑model impacts, procedures, training materials and handover to business as usual.

You're an experienced Technical Analyst who is comfortable working between business and technology, and you know how to turn ambiguity into outcomes that teams can build and deliver.

Skills and experience

• At least seven years of experience in technical analysis within complex environments. Experience in financial services or regulatory change would be an advantage.
• A strong business analysis toolkit, including process mapping such as BPMN, requirements elicitation, business rules definition, user stories, use cases and clear acceptance criteria.
• Proven process‑improvement experience, including identifying bottlenecks, simplifying workflows and designing future‑state processes that are practical for operations and technology.
• Confidence managing RAID items by identifying risks and dependencies early, articulating their impact, and working with the CXO and stakeholders to agree mitigations and owners.
• Enough technical fluency to engage confidently with engineers and architects, including discussing data flows, integrations and system behaviours without needing to write the code.
• Strong stakeholder‑management skills, with the ability to navigate competing priorities, challenge constructively, and build trust with operations, risk, compliance, technology and vendor partners.
• Experience educating and coaching business stakeholders on new technology, digital tools and automation opportunities, translating how technology works into what it means for them.
• Experience working in Agile delivery environments, including squads, stand‑ups, refinement and incremental delivery, and using tools such as Azure DevOps or Jira.
• Excellent written and verbal communication skills, with the ability to turn complex or incomplete information into clear summaries, visuals and recommendations for different audiences.
• A curious mindset, strong attention to detail, and a focus on delivering outcomes that are right for our customers, our people and our regulators.

He aha tā mātou | What can we offer

Get the work‑life equation right. We know life is full of priorities, from soccer practice to side hobbies. We're here to help you find balance, with a flexible and supportive working environment.

What's important to you is important to us. We support your wellbeing in meaningful ways, including comprehensive health insurance, wellness initiatives, parental and flexible leave, and customisable benefits to suit your lifestyle.

Bring your whole self to work every day. Whether you're into scrapbooking, spontaneous karaoke sessions, or just hanging out with the family, ASB is working hard to create a culture where everyone feels safe, included and part of our shared purpose of helping Kiwis get one step ahead.

The whole "one step ahead" thing applies to you, too. With mentorship, flexible learning pathways, and opportunities to deepen your expertise, ASB is a place where you can take on exciting challenges and step forward to reach your goals, both in and out of the office.

We know great people come from all sorts of backgrounds, and you don't need to tick every box to apply. What matters most is that you bring your unique strengths and enthusiasm to the team.

To serve a diverse community, we need a diverse organisation. We encourage applicants from allbackgrounds who bring unique perspectives and thinking styles that add to the culture andperformance of our team.