Tech Vendor Operations & Governance Lead

Kāinga Ora - Homes and Communities; Auckland; Hybrid; NZD 90,000 - 130,000; Full time

Benefits offered by this job

Five weeks' annual leave

Insurance benefits

Flexible working arrangements

Career development

Job summary

Kāinga Ora - Homes and Communities in Auckland is seeking a Vendor Management professional to oversee supplier relationships, contract administration, purchase orders, and invoice processing within Digital IT, Finance and Procurement. You will drive governance, renewals and compliance to maximise value from technology investments.

The role requires strong stakeholder management, financial controls, and reporting, with experience using ServiceNow and other enterprise systems.

Qualifications

• 3-5+ years' experience in operational vendor governance, contract administration, IT Operations, or procurement support, preferably within a Digital or Technology environment
• Experience managing purchase orders, invoicing, and financial reporting
• Excellent stakeholder management skills and the ability to build trusted relationships across business and vendor environments
• Strong analytical, problem-solving, and organisational capabilities
• High attention to detail combined with the ability to manage competing priorities effectively
• Strong organisational skills and the ability to manage multiple priorities in a complex environment
• Strong communication, relationship-building, and continuous improvement capabilities

Responsibilities

• Experience managing technology vendor contracts, commercial relationships, performance, governance, renewals, compliance, scorecards, and issue escalation processes
• Proven experience administering purchase orders, invoice processing, receipting, accruals, and vendor payments
• Ability to establish and maintain contract records, vendor documentation, entitlements, and usage information
• Strong stakeholder management skills, with the ability to build effective relationships across Technology, Finance, Procurement, business teams, and external vendors
• Sound financial acumen, including budget monitoring, spend analysis, forecasting, commitment tracking, and financial controls
• Strong analytical and reporting skills, with the ability to provide insights that support decision-making and planning
• Experience using ServiceNow and other enterprise systems to manage vendor, contract, or service-related activities
• Excellent organisational and prioritisation skills, with the ability to manage multiple competing demands and deadlines
• Strong communication, relationship-building, and continuous improvement capabilities

Skills

Vendor management

Contract administration

IT operations

Procurement support

Stakeholder management

Financial reporting

Budget forecasting

Data analysis

ServiceNow

Relationship building

Tools

ServiceNow

Job description

Kāinga Ora - Homes and Communities in Auckland is seeking a Vendor Management professional to oversee supplier relationships, contract administration, purchase orders, and invoice processing within Digital IT, Finance and Procurement. You will drive governance, renewals and compliance to maximise value from technology investments.

The role requires strong stakeholder management, financial controls, and reporting, with experience using ServiceNow and other enterprise systems.