Tech Solution Specialist - InStore

The Warehouse Group; Christchurch; On-site; NZD 52,000 - 76,000; Full time

Benefits offered by this job

Base rate and incentives

Birthday day off

Brand discounts across all stores

Lifestyle leave options 5–10 days

Sick leave entitlement 10 days

Job summary

The Noel Leeming team within The Warehouse Group is seeking a technology-minded individual to join our services team. You will help customers by delivering end-to-end service—from live demonstrations and advice to the delivery, installation and setup of solutions in stores, homes and workplaces.

Based at Noel Leeming Northlink store in Christchurch, the role requires strong communication, troubleshooting ability, and a proactive attitude, working 42 hours per week across Wednesday to Sunday.

Qualifications

• Experience & passion in one or more of the following areas: sales, installation, or customer service
• Confidence to set up and install technology
• Superior interpersonal and customer support skills, with the ability to adjust technical language to suit the customer
• Driven, and confident in trouble shooting problems.
• Willingness to continue developing your career through onsite training and accreditations

Responsibilities

• Provide end-to-end service including live demonstrations, support and advice to customers.
• Deliver, install and set up solutions in stores, homes and workplaces.

Skills

Sales

Installation

Customer service

Troubleshooting

Job description

Company Description

Our purpose is simple; helping Kiwi’s live better every day.

Company Description

Our purpose is simple; helping Kiwi’s live better every day.

The Warehouse Group (TWG) has grown to be New Zealand’s largest retailer and not to mention a Kiwi classic brand! Every day we live and breathe our core values to guide our conversations, actions and decisions, Whakaarohia te Kaiutu (Think Customer), Mahi I ngā mahi pai (Own it) and Kia haepapa (Do Good). With these core values, we continue to shift our business radically day in and day out, working towards our vision to make sustainable living easy and affordable for everyone!

Job Description

Noel Leeming, as part of TWG is New Zealand’s market leader for technology and appliances, we know that for Noel Leeming to thrive in this fast-paced environment, we must be able to unlock the power of our team members to put our customers first in everything we do, and that’s where you come in!

Our Noel Leeming Services team are changing the customer experience game by providing a full end to end service. We rely heavily on our services team to ensure that customers are getting the right solutions through live demonstrations, support and advice, right through to the delivery, installation and setup of solutions in stores, homes and workplaces.

This opportunity would suit someone who loves technology, is customer focused and is driven to improve the whole experience. Your excellent communications skills coupled with your ability to trouble shoot problems is critical. Equally important is your proactive ‘get it done’ attitude and work ethic.

This position will be based in our Noel Leeming Northlink store, working Wednesday – Sunday 8:30am – 5:30pm, 42 hours per week.

Qualifications

What is your key to success?

• Experience & passion in one or more of the following areas: sales, installation, or customer service
• Confidence to set up and install technology
• Superior interpersonal and customer support skills, with the ability to adjust technical language to suit the customer
• Driven, and confident in trouble shooting problems.

Willingness to continue developing your career through onsite training and accreditations

What we can offer you?

• Base rate and Incentives
• Paid day off on your birthday (Whoo!)
• Incredible discounts across all of our brands
• An extra 5 or 10 days of lifestyle leave if you’d like to spend more time at home, on holiday or on a passion project
• Annual sick leave entitlement of 10 days

Additional Information

Why do you want to work for us?

Our Noel Leeming Services team are a passionate bunch of experts with the knowledge and expertise that sets us apart in the market. The team understand our products, ask the right questions, provide solutions and are so passionate whilst doing so. If you want to take your career to the next level, if you want to learn on the job and become a true expert, look no further, this is the opportunity for you!

We look forward to welcoming you into the fold!