Tech-Savvy Customer Service Pro — Retail (Full-Time)

The Warehouse Group; Queenstown; On-site; NZD 42,000 - 54,000; Full time

Benefits offered by this job

Team Card: Awesome Warehouse Group-dis

Here for Good Leave

Birthday Leave

Counseling

Career Progression

Job summary

Noel Leeming in Queenstown is seeking a Customer Service Representative to assist customers with payments, hire purchases, and credit applications, and to answer questions at the counter. You will also support service repairs, sales inquiries and resolve customer concerns while handling general administrative tasks.

The role requires strong communication, a friendly phone manner, and a genuine interest in technology, with a team-oriented approach to delivering a memorable customer experience.

Qualifications

• Proven experience in retail, hospitality, or a customer-facing role.
• Ability to undertake heavy lifting, climb ladders and be on your feet for long periods.
• A passion for helping others and your team.
• Experience using a point of sales system is beneficial.
• An interest in tech.

Responsibilities

• Assist customers at the counter with questions about payments (hire purchases, credit applications).
• Help with service repairs and sales inquiries.
• Proactively address and resolve customer concerns.
• Support administrative tasks.

Skills

Interpersonal skills

Phone manner

Written English

Verbal communication

Tech-savvy

Team player

Customer service

Tools

POS system

Job description

Noel Leeming in Queenstown is seeking a Customer Service Representative to assist customers with payments, hire purchases, and credit applications, and to answer questions at the counter. You will also support service repairs, sales inquiries and resolve customer concerns while handling general administrative tasks.

The role requires strong communication, a friendly phone manner, and a genuine interest in technology, with a team-oriented approach to delivering a memorable customer experience.