Booking Clerk - Outpatients

North Island - Northland; Whangarei; On-site; NZD 55,000 - 75,000; Full time

Job summary

Health New Zealand | Te Whatu Ora is seeking an Outpatient Scheduler to manage the booking system and patient waiting lists, delivering a customer-focused service to patients and their families across Te Tai Tokerau.

You will collaborate with the Outpatient Scheduling Services team, demonstrate strong organisation, attention to detail, and proficiency with patient management systems such as WebPAS.

Qualifications

• Proven ability to manage booking systems and patient waiting lists.
• Strong written and verbal communication.
• Attention to detail in documentation.
• Ability to work under pressure and meet deadlines.
• Knowledge of WebPAS or similar patient management systems.
• Current first aid certification.

Responsibilities

• Manage the outpatient booking system and patient waiting lists.
• Provide customer-focused scheduling support to patients and their families.
• Collaborate with clinical teams to coordinate clinics across Te Tai Tokerau.
• Maintain accurate scheduling records and documentation.

Skills

Computer proficiency

Communication

Documentation

Attention to detail

English language

Working under pressure

Organisational skills

First aid

Te Reo Māori awareness

WebPAS knowledge

Tools

WebPAS

Job description

Jora New Zealand will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

North Island - Northland – Whangarei, North Island

• 4 x Permanent, full-time roles working 40-hours per week

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role

As an Outpatient Scheduler, you will provide effective and efficient management of the booking system / patient waiting lists and ensure a customer focused service to the patients and their families. This role thrives on collaboration, organisation, and compassion, supporting the team to provide safe, timely, wellcoordinated scheduling across Te Tai Tokerau.

Click here to view the position description.

About the Team/Service/Location

This role is part of the Outpatient Scheduling Services team that schedules outpatient clinics for a number of medical and surgical services across Health New Zealand | Te Whatu Ora in Te Tai Tokerau.

For more information on living and working in Northland click here

About you

As an Outpatient Scheduler, you will possess advanced computer proficiency, exceptional written and verbal communication skills, and a proven ability to produce accurate and detailed documentation with a strong attention to detail.

• Good command of verbal and written English
• Ability to work under pressure
• Organisational skills
• Current first aid certificate
• Awareness of Te Reo Māori
• Knowledge of Patient Management System (WebPAS) and/or medical terminology

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.