Team Leader, Disability Support – Hawke’s Bay

Community Connections; Hawke's Bay; On-site; NZD 44,000 - 47,000; Full time

Job summary

Community Connections | Te Hāpori Āwhina Tāngata is seeking an experienced Team Leader in Hawke’s Bay. You’ll provide hands-on operational support to a dedicated disability support team, helping people supported and staff to empower choice, independence and meaningful community participation.

You’ll mentor staff, coordinate rosters, and ensure high-quality, person-directed services while fostering a collaborative, compliant work environment and continuous improvement.

Qualifications

• NZ Certificate in Health and Wellbeing level 3 or 4, or an equivalent recognised disability or health-related qualification.
• A minimum of two years’ relevant experience in disability support.
• Ability to guide colleagues, build a positive team culture and manage competing priorities.
• Strong problem-solving and decision-making skills, particularly when responding to operational issues or incidents.
• Mentor and provide constructive feedback to others.
• Understanding of Positive Behaviour Support and positive skill development.
• Awareness of accessibility requirements, including wheelchair access and inclusive environments.
• Excellent communication skills and the ability to adapt communication to individual needs.
• Experience coordinating shifts, mentoring colleagues or undertaking senior support responsibilities would be an advantage, but formal leadership experience is not essential.

Responsibilities

• Provide clear support with direction, mentoring and constructive feedback to Support Workers.
• Assist with rosters, workloads and daily priorities to support consistent service delivery.
• Support staff to implement individual support plans, Positive Behaviour Support strategies and safe working practices.
• Respond effectively to incidents, emerging challenges and changing service requirements.
• Build positive, respectful relationships with people supported, whānau, colleagues and other stakeholders.
• Identify opportunities to strengthen team capability, communication and service quality.
• Work alongside people supported, modelling our "do with, not for" approach to promote choice, confidence and independence.

Skills

Disability support experience

Leadership/mentoring

Communication skills

Problem-solving

Team building

Office software

Education

NZ Certificate in Health and Wellbeing (level 3 or 4)

Tools

Microsoft Word

Excel

Google Workspace

Job description

Community Connections | Te Hāpori Āwhina Tāngata is seeking an experienced Team Leader in Hawke’s Bay. You’ll provide hands-on operational support to a dedicated disability support team, helping people supported and staff to empower choice, independence and meaningful community participation.

You’ll mentor staff, coordinate rosters, and ensure high-quality, person-directed services while fostering a collaborative, compliant work environment and continuous improvement.