Team Leader - Building Support

Palmerston North City Council; Palmerston North; On-site; NZD 81,000 - 95,000; Full time

Benefits offered by this job

5 weeks annual leave

Community service day

Long service leave

Paid parental leave

Job summary

Palmerston North City Council in Palmerston North is seeking a Team Leader – Building Support to lead a team delivering high-quality administrative support for Building Services. This full-time role reports to the Manager Building Services and helps maintain accreditation under the Building Act.

The position emphasizes people leadership, process improvements, and delivering timely, customer-focused responses within a regulatory framework.

Qualifications

• Experience leading a team in a regulatory environment.
• Ability to implement policies and improve processes.
• Strong customer service focus and timely responses.

Responsibilities

• Lead, support and develop the Building Support Team.
• Coordinate recruitment, onboarding, training and performance support.
• Ensure responsive, customer-focused services and manage escalated queries.

Skills

Leadership

Policy implementation

Customer service

Problem-solving

Stakeholder relations

Communication

Tools

Word processing

Job description

Palmerston North City Council – Palmerston North, North Island

$81,083 - $95,392 a year

Full time

• Make a Difference: Lead a team that supports effective building services and helps Council meet its regulatory responsibilities.
• Professional Growth:Elevate your career through a range of Learning and Development opportunities at Palmerston North City Council.
• Benefits: We do more than just pay you a salary too. We have awesome benefits to support you including 5 weeks annual leave.

The Building Support Team provides essential administrative support to Council’s Building Services Team. As Team Leader – Building Support, you will lead a team ensuring high-quality customer service, timely responses and consistent administrative practices.

Reporting to the Manager Building Services, you will help the division maintain Council’s accreditation as a Building Consent Authority under the Building Act. You will also identify practical opportunities to improve services, compliance and operational efficiency.

This is a full-time role, 40 hours per week, Monday – Friday.

Your focus in this role will include:

• Leading, supporting and developing the Building Support Team.
• Coordinating recruitment, onboarding, training, coaching and performance support.
• Ensuring the team delivers responsive, customer-focused services.
• Managing escalated complaints, VIP requests and complex or sensitive enquiries.
• Coordinating initial responses to LGOIMA requests, Privacy Act requests and Councillor enquiries within statutory timeframes.
• Identifying and implementing improvements to administrative systems and processes.
• Building effective relationships with Council teams, contractors and external agencies.

You will be a collaborative and practical leader who can build team capability, manage competing priorities and maintain high standards in a regulatory environment. You will communicate confidently with a wide range of people and bring a calm, solutions-focused approach to complex or sensitive matters.

What you will bring:

• Sound knowledge of the Building (Accreditation of Building Consent Authorities) Regulations.
• Advanced word processing and administrative skills, with strong attention to accuracy and timeliness.
• Strong leadership capability and the ability to foster a positive, collaborative team culture.
• Well-developed problem-solving and analytical skills.
• Experience implementing policies, processes or techniques that improve administrative systems and service delivery.
• The ability to build effective relationships with internal stakeholders, external partners and the wider community.
• Highly developed written, telephone and face-to-face communication skills.

Palmerston North (or as we like to call it, Palmy) is a growing, innovative and exciting city. With small city benefits and big city ambition, Palmy has secured its place on the map as a creative and exciting city, with leading innovation and developments! We’re proud to be a city that includes, supports, connects and uses the talents of the whole community in our pursuit to provide a connected and safe community. We’re also a future-focused city who cares about enhancing our natural and built environment. Our future looks bright, it looks vibrant and progressive.

• Competitive salary between $81,083 and $95,392, plus a 3.5% Kiwisaver employer contribution (where eligible)
• 5 weeks annual leave and a community service day
• Long service leave after qualifying periods
• Paid parental leave benefits
• Supportive work environment that values work-life balance
• Annual flu vaccinations and subsidised health and eye checks
• Onsite café, staff gym and wellness space
• Study leave, professional memberships, and fees support
• The opportunity to make a real difference in the future of a vibrant, growing city

We are an Equal Employment Opportunity Employer and welcome applications from all those suitably qualified for this position.