Building Support Team Lead — Elevate Public Service

Palmerston North City Council; Palmerston North; On-site; NZD 81,000 - 95,000; Full time

Benefits offered by this job

5 weeks annual leave

Community service day

Long service leave

Paid parental leave

Job summary

Palmerston North City Council in Palmerston North is seeking a Team Leader – Building Support to lead a team delivering high-quality administrative support for Building Services. This full-time role reports to the Manager Building Services and helps maintain accreditation under the Building Act.

The position emphasizes people leadership, process improvements, and delivering timely, customer-focused responses within a regulatory framework.

Qualifications

• Experience leading a team in a regulatory environment.
• Ability to implement policies and improve processes.
• Strong customer service focus and timely responses.

Responsibilities

• Lead, support and develop the Building Support Team.
• Coordinate recruitment, onboarding, training and performance support.
• Ensure responsive, customer-focused services and manage escalated queries.

Skills

Leadership

Policy implementation

Customer service

Problem-solving

Stakeholder relations

Communication

Tools

Word processing

Job description

Palmerston North City Council in Palmerston North is seeking a Team Leader – Building Support to lead a team delivering high-quality administrative support for Building Services. This full-time role reports to the Manager Building Services and helps maintain accreditation under the Building Act.

The position emphasizes people leadership, process improvements, and delivering timely, customer-focused responses within a regulatory framework.