Team Experience Leader

Woolworths Group; Wellington; On-site; NZD 70,000 - 100,000; Full time

Benefits offered by this job

Company car

Service sales incentive

Job summary

Otis in Wellington is seeking a Service Account Representative to grow the lift and escalator service business, manage an existing portfolio, and sell value-added products within the portfolio. The role is based in Wellington with opportunities for national interaction and travel as required.

You will join a close-knit team of Account Managers, building strong customer relationships, delivering professional account management, and meeting Otis service sales targets across the region.

Qualifications

• Proven experience in Frontline Sales or Key Account Management.
• Hold a valid driver's license.
• Experience in or exposure to the elevator industry is a plus.

Responsibilities

• Achieve Service sales targets for the portfolio - unit and revenue growth.
• Provide daily, professional account management to all tiers of accounts in and around Wellington, including nationally significant Key Accounts.
• Achieve Service sales targets for transactional, value-add products for safety, passenger experience and lift reliability.
• Proactively maintain regular face-to-face contact with Otis Customers within the portfolio, travel between Dunedin, Queenstown & Invercargill as needed.
• Provide timely and accurate sales forecasts, risk, and reports to management.
• Organise, prepare, and deliver customer presentations promoting Otis products and services, resulting in direct sales with new and existing customers.
• Act as a facilitator between Otis Customers and the Otis Operations team, assisting with developing and implementing solutions.
• Support the wider business requirements by identifying and collaborating for Modernisation sales success within the portfolio.

Skills

Frontline Sales

Key Account

Driver's License

Elevator Industry

Business Acumen

Job description

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Posted 19 days ago

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Job Description

On-Site
LOC8005: 20 Hutt Road, Petone, Wellington 5012 NZ, 20 Hutt Road, Wellington, 5012 New Zealand
Full time
**Date Posted:**
**Country:**
New Zealand
**Location:**
LOC8005: 20 Hutt Road, Petone, Wellington 5012 NZ, 20 Hutt Road, Wellington, 5012 New Zealand
At Otis, it's our people that make us different. Join the Otis family where collaboration, innovation and empowerment help each individual and the company reach new heights.
Come and join OTIS today and be part of the Forbes 2025 World's Best Employers!
**About You**
We are currently looking for a sales-focused **Service Account Representative** based in Wellington, New Zealand.
In this role, you would be responsible for growth of the Otis lift and escalator service business, along with existing portfolio management, and selling our value add products within the portfolio. You will be part of a close knit professional team of Account Managers in regions around the country, with a strong daily connection, a network of camaraderie and constant support.
Great customer relationships are key with responsibility for some of our most important national business. Energetic , professionalism and strategic mindset are key to success in this role. You are excited about proactively maintaining face-to-face contact with Otis Customers.
Your selling activities, including prospecting, presenting, proposing, tendering, securing, and processing, will meet the OTIS standards and customer requirements.
+ Permanent/Full-Time role
+ Reports to National Sales Manager - Service Solutions
**What We Offer**
+ Competitive base salary, car, and Service Sales incentive
+ A culture that encourages innovative ideas and appreciates our talent is the key to our success.
**As a Service Account Representative, your key responsibilities are to**
+ Achieve Service sales targets for the portfolio - unit and revenue - growth.
+ Provide daily, professional, value-based account management to all tiers of accounts in and around Wellington, including nationally significant Key Accounts.
+ Achieve Service sales targets for transactional, value add products for safety, passenger experience and lift reliability.
+ Proactively maintain regular face-to-face contact with Otis Customers within the portfolio, requiring travel between Dunedin, Queenstown & Invercargill.
+ Provide timely and accurate sales forecasts, and risk, and reports to management
+ Proactively engage with our new installation customers to achieve 100% warranty conversions, and with prospective customers to expand the portfolio unit count and revenue base.
+ Organise, prepare, and deliver customer presentations promoting the features and benefits of Otis's products and services, resulting in direct sales with new and existing customers.
+ Act as a facilitator between Otis Customers and the Otis Operations team, assisting with developing, implementing and communicating solutions to customers.
+ Support the wider business requirements by identifying, actively introducing, and collaborating for Modernisation sales success within the portfolio.
**What you will need to be successful**
+ Proven experience in Frontline Sales or Key Account Management.
+ Hold a valid driver's license.
+ It will be an added advantage if you have experience working in or closely within the elevator industry.
+ Have strong business acumen, be results-driven and demonstrate a good understanding of the Wellington market.
+ Be able to manage multiple accounts