Te Kāika Wellbeing Hub- Facilitator

Te Whatu Ora; Dunedin; On-site; NZD 80,000 - 84,000; Full time

Job summary

Health New Zealand | Te Whatu Ora in Dunedin is seeking an experienced administrator to coordinate Te Kāika Wellbeing Hub operations and NHNZ services. You will ensure administrative standards, manage referrals and bookings, and resolve service issues with a view to reducing health inequities.

You will work with a range of stakeholders and support nursing leadership across Coordinated Clinics, contributing to wraparound care for Māori, Pasifika and low-income whānau.

Qualifications

• Three+ years of administration experience.
• Proficient with Microsoft Office suite.
• Experience with SIPICS and Health Connect South.
• Comfortable using a wide range of IT tools.
• Strong written and verbal communication skills.

Responsibilities

• Coordinate the functioning of Te Kāika Wellbeing Hub and Health NZ services.
• Ensure admin and service standards are met and resolve complaints.
• Support outpatient services to reduce inequities in access and outcomes.
• Build relationships with stakeholders and liaise for Southern operations at Te Kāika.
• Manage referral loading, wait lists, and patient bookings for outpatient clinics.
• Provide service support for nursing leadership of Coordinated Clinics.
• Collaborate with Te Kāika partners to deliver wraparound care for Māori, Pasifika and low-income whānau.
• Facilitate constructive communication between partners and services.

Skills

Administration

Microsoft Suite

SIPICS

Health Connect South

IT tools

Communication

Job description

• Salary Band $80,186 - $83,884 per annum

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role

Tasks include but are not limited to:

• Coordinate the effective functioning of Te Kāika Wellbeing Hub and the Health New Zealand services.
• Ensuring administration and service standards are met and complaints are resolved
• Ensure that Health NZ outpatient services delivered from Te Kāika Wellbeing Hub are run in a way which best supports the health needs of the community, enabling services to focus on reducing health inequities and disparities in access and outcomes
• Establishing and developing relationships with key stakeholders and being the liaison for Health NZ for the day to day Southern operations at Te Kāika
• Referral loading, wait listing, and booking of patients for outpatient clinics for Outpatient Services
• Providing service support as required for the nursing leadership of Co-ordinated Clinics
• Working with Te Kāika Wellbeing Hub partners to realise the vision of providing wraparound care that will particularly benefit Māori, Pasifika and low-income whānau while promoting rakatirataka through tikaka.
• Facilitating constructive communication and collaboration between partners and services and solving problems as they arise.

About the Team/Service/ Location

Health New Zealand - Te Whatu Ora - Southern has the largest geographical coverage of all the New Zealand regions, providing services to 350,000 people in diverse communities. We take pride in all the services we provide, and our aim is to improve, promote and protect the health of our region. We believe that our dedicated and passionate staff are a significant driving force behind the achievement of these standards, and we need more like-minded people to help us continue providing for our community.

About you

We are looking for a strong team player who has excellent written and verbal communication skills. Our successful candidate will be a highly motivated individual with the ability to work independently as well as leading a team.

Our ideal candidate will:

• Have three or more years of administration experience and have experience implementing Te Tiriti o Waitangi.
• Be computer literate with a knowledge of Microsoft Suite, SIPICS and Health Connect South
• Have experience using a wide range of information technology tools
• Be comfortable interacting with a variety of people and attending to issues that arise – usually at the same time

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

We will review applications as received and may proceed with the recruitment process before the closing date of this advert.

Job details

Job Reference:

Job Reference: 243623

Location:

South Island - Otago - Dunedin

Job type:

Job type: Permanent Full time

Expertise:

Non-clinical - Administration - All values