TCIS Operations Supervisor - Swanson

Ritchies Group; Waitakere Ranges; Remote; NZD 90,000 - 120,000; Full time

Job summary

Ritchies Group seeks a proactive TCIS Operations Supervisor to lead and coordinate Tours, Charters, InterCity and School Services from Swanson. You will oversee a team of drivers and operational staff, ensuring safe, efficient service and exceptional customer experience.

In this role you will balance day-to-day demands, stakeholder relationships and service delivery, using data to identify trends and drive improvements.

Qualifications

• Strong people leadership and the ability to motivate a team.
• Experience managing daily operations, schedules and service delivery.
• Excellent written and verbal communication skills.
• Strong organizational and planning能力.
• Data-driven approach using performance information to drive decisions.
• Ability to build relationships with customers, schools and stakeholders.
• Knowledge of safety and regulatory requirements within transport operations.

Responsibilities

• Lead and support drivers and operational staff to ensure engagement, safety and service excellence.
• Coordinate daily Tours, Charters, InterCity and School Services operations.
• Manage service disruptions and make real-time decisions to maintain delivery.
• Ensure compliance with health, safety and wellbeing processes.
• Oversee incident management with timely reporting and a people-first approach.
• Partner with HR, Training and Workshop teams to support recruitment and fleet maintenance.
• Build positive relationships with customers, schools, contractors and stakeholders while achieving KPIs.
• Monitor operational performance and drive improvements in efficiency and customer experience.
• Support growth and success of commercial services through planning and execution.

Skills

Leadership

Operations management

Communication

Planning

Data-driven decisions

Stakeholder management

Problem-solving

Job description

The Opportunity

We are looking for a proactive TCIS Operations Supervisor to take the lead in coordinating and overseeing our Tours, Charters, InterCity and School Services operations based in Swanson.

In this role, you'll ensure services are delivered safely, efficiently and to the highest customer service standards while leading and supporting a team of drivers and operational staff. You'll balance day-to-day operational demands, stakeholder relationships, service delivery and people leadership across a diverse and dynamic transport portfolio.

If you're someone who thrives on variety, enjoys leading people and is confident making decisions in real time, this role offers the opportunity to make a significant impact within Ritchies.

Hours of Work

This is a full-time position based on a Monday to Friday schedule, typically working around 8:30am to 4:00pm, although flexibility is required to meet operational demands. As the TCIS portfolio includes Tours, Charters, InterCity and School Services, occasional early starts, later finishes and weekend work will be required, especially during peak tourism and charter periods

About Us

Ritchies is one of New Zealand's most trusted transport providers, proudly moving communities for over 80 years. From urban networks and school services to tours, charters and long-distance passenger transport, our focus is on safety, service and innovation. As part of our team, you'll play a key role in connecting people and places every day.

About You

You are a strong people leader with a knack for problem-solving and keeping operations running smoothly. You know how to balance the needs of your team, customers and the business while remaining calm under pressure.

You’ll bring:

• Strong leadership skills with the ability to motivate, support and get the best from your team.
• Confidence managing daily operations, schedules and service delivery.
• Excellent communication skills, both written and verbal.
• Strong organisational and planning ability with high attention to detail.
• Sound computer and technology skills.
• The ability to build strong relationships with customers, schools and key stakeholders.
• A data-driven approach, using operational performance information to identify trends, improve service delivery and support decision-making.

Bonus points if you have:

• Experience in passenger transport, logistics, tourism or a similar operational environment.
• Experience managing charter or school transport services.
• Knowledge of compliance, safety and regulatory requirements within transport operations.

What You’ll Do

• Lead and support drivers and operational staff, ensuring they are engaged, safe and delivering exceptional service.
• Coordinate daily Tours, Charters, InterCity and School Services operations.
• Manage service disruptions and operational issues, making real-time decisions to maintain service delivery.
• Ensure compliance with health, safety and wellbeing processes, making safety a top priority in all interactions.
• Oversee incident management, ensuring timely response, accurate reporting and a people-first approach.
• Partner with HR, Training and Workshop teams to support recruitment, onboarding, training and fleet maintenance.
• Build positive relationships with customers, schools, contractors and other stakeholders while ensuring service and business KPIs are achieved.
• Monitor operational performance and drive improvements in efficiency, compliance and customer experience.
• Support the growth and success of commercial services through excellent planning and operational execution.

What You’ll Get

• The opportunity to lead a diverse and growing transport operation.
• A role with genuine variety where no two days are the same.
• Support from a wider network of managers and teams across Ritchies.
• Opportunities to grow your leadership skills and career within a large, established transport business.
• Competitive salary, staff benefits and a strong safety-first culture.

Sound Like You?

Join New Zealand's leading passenger transport company and enjoy a career that moves people and communities every day.