Systems Specialist

ASB Bank; Auckland; Hybrid; NZD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Wellness initiatives

Parental leave

Flexible leave

Customisable benefits

Job summary

ASB Bank is seeking a Systems Specialist to help keep critical technology services running reliably, securely and efficiently. You will support complex systems, resolve incidents and contribute to continuous improvements, working with engineers, product teams and business stakeholders to protect customers from disruption.

Your role focuses on maintaining service health, diagnosing issues, and sharing knowledge to uplift the wider team while embracing a flexible, balanced work environment that

Qualifications

• Experience supporting and operating technology services within a complex environment.
• Ability to diagnose and resolve issues across different systems and platforms.
• Understanding of service management concepts and operational risk.
• Strong communication skills with technical and non-technical stakeholders.
• Collaborative mindset and willingness to share knowledge with others.
• Learning mindset and openness to feedback to build skills.

Responsibilities

• Maintain reliability, availability and performance of technology services.
• Diagnose and resolve complex issues with engineers, product teams and stakeholders.
• Identify root causes and contribute to solutions that reduce recurring incidents.
• Manage incidents, service risks and operational improvements based on impact.
• Support change while keeping services stable and secure.
• Provide timely information about service health, risks and potential impacts.
• Share technical knowledge and help build capability across the team.
• Look for opportunities to improve efficiency, resilience and work practices.

Job description

At ASB, we're committed to helping our customers get “One Step Ahead” by giving them the tools and support they need to thrive.

As a Systems Specialist within our Digital and Engineering Practice, you’ll help keep critical technology services running reliably, securely and efficiently, so our customers can bank safely and without disruption.

You’ll use your technical expertise and judgement to support complex systems, resolve service issues and continually improve how our technology services are operated.

In this role, you will:

• Maintain the reliability, availability and performance of the technology services you support.
• Diagnose and resolve complex technical issues, working with engineers, product teams and business stakeholders to restore services quickly.
• Identify root causes and contribute to solutions that reduce recurring incidents.
• Manage and prioritise incidents, service risks and operational improvements based on customer and business impact.
• Support technology change while ensuring services remain stable and secure.
• Provide stakeholders with clear and timely information about service health, risks and potential impacts.
• Share your technical knowledge and help build capability across the wider team.
• Look for opportunities to improve service efficiency, resilience and ways of working.

Ngā mea kia whai angitū ahau? | What do I need to be successful?

To thrive in this role, you’ll bring:

• Strong experience supporting and operating technology services within a complex environment.
• Broad technical knowledge and the ability to diagnose and resolve issues across different systems and platforms.
• A practical understanding of service management concepts and operational risk.
• The ability to remain calm, structured and effective during incidents and periods of change.
• Strong communication skills, with the confidence to work across technical and non-technical stakeholder groups.
• Sound judgement and the ability to balance service performance, risk, cost and customer outcomes.
• A collaborative approach and willingness to share your knowledge with others.
• A learning mindset, with curiosity and a commitment to building your skills through experience and feedback.

He aha tā mātou | What can we offer

Get the work-life equation right.

We know life is full of priorities, from soccer practice to side hobbies. We're here to help you find balance, with a flexible and supportive working environment.

What's important to you is important to us.

We support your wellbeing in meaningful ways, including comprehensive health insurance, wellness initiatives, parental and flexible leave, and customisable benefits to suit your lifestyle.

Bring your whole self to work every day.

Whether you're into scrapbooking, spontaneous karaoke sessions, or just hanging out with the family, ASB is working hard to create a culture where everyone feels safe, included and part of our shared purpose of helping Kiwi get one step ahead.