Systems & Practice Support Analyst - Grow Your Process Skills

BDO in New Zealand; Gisborne; On-site; NZD 55,000 - 75,000; Full time

Benefits offered by this job

Professional development

Flexible hours

Birthday leave

Job summary

BDO Gisborne is seeking a Business Systems & Practice Support Analyst to join our Operations team. This role provides day-to-day support for practice management, accounting and business systems, helps users troubleshoot issues and supports process improvements to deliver great client service.

You’ll help with system access, onboarding, templates, workflows and automations, while maintaining clear documentation and contributing to upgrades and testing.

Qualifications

• Experience supporting practice management, accounting or business systems.
• Ability to troubleshoot issues and document processes clearly.
• Interest in process improvement and user-focused system enhancements.

Responsibilities

• Provide practical support for practice management, accounting and business systems.
• Assist with system access, onboarding and offboarding, templates, workflows and automations.
• Manage support requests and investigate issues.
• Provide Level 1 IT support including Microsoft 365 and Teams.
• Maintain clear system documentation and user guidance.
• Support system improvements, upgrades, testing and implementation projects.
• Identify opportunities to improve workflows, data quality, controls and user experience.

Skills

Troubleshooting

Process improvement

User support

Documentation

Tools

Microsoft 365

Teams

Xero

Job description

BDO Gisborne is seeking a Business Systems & Practice Support Analyst to join our Operations team. This role provides day-to-day support for practice management, accounting and business systems, helps users troubleshoot issues and supports process improvements to deliver great client service.

You’ll help with system access, onboarding, templates, workflows and automations, while maintaining clear documentation and contributing to upgrades and testing.