Business Systems & Practice Support Analyst

BDO in New Zealand; Gisborne; On-site; NZD 55,000 - 75,000; Full time

Benefits offered by this job

Professional development

Flexible hours

Birthday leave

Job summary

BDO Gisborne is seeking a Business Systems & Practice Support Analyst to join our Operations team. This role provides day-to-day support for practice management, accounting and business systems, helps users troubleshoot issues and supports process improvements to deliver great client service.

You’ll help with system access, onboarding, templates, workflows and automations, while maintaining clear documentation and contributing to upgrades and testing.

Qualifications

• Experience supporting practice management, accounting or business systems.
• Ability to troubleshoot issues and document processes clearly.
• Interest in process improvement and user-focused system enhancements.

Responsibilities

• Provide practical support for practice management, accounting and business systems.
• Assist with system access, onboarding and offboarding, templates, workflows and automations.
• Manage support requests and investigate issues.
• Provide Level 1 IT support including Microsoft 365 and Teams.
• Maintain clear system documentation and user guidance.
• Support system improvements, upgrades, testing and implementation projects.
• Identify opportunities to improve workflows, data quality, controls and user experience.

Skills

Troubleshooting

Process improvement

User support

Documentation

Tools

Microsoft 365

Teams

Xero

Job description

Are you practical, tech-curious and interested in helping people use systems better?

BDO Gisborne is looking for a Business Systems & Practice Support Analyst to join our Operations team. This is a varied role supporting the systems, tools and processes that help our accounting teams work effectively and deliver great client service.

You will provide day-to-day support across our practice management, accounting and business systems, help users troubleshoot issues, support process improvements, and contribute to better ways of working across the firm.

Our systems environment will continue to evolve, so you won’t be expected to know every platform from day one. What matters is your aptitude, initiative and willingness to build capability across the systems relevant to the role.

About The Role

• Provide practical support for practice management, accounting and business systems.
• Assist with system access, user onboarding and offboarding, templates, workflows and automations.
• Manage support requests, investigate issues and escape matters where required.
• Provide Level 1 IT and technology support, including Microsoft 365, Teams and related tools.
• Maintain clear process notes, system documentation and user guidance.
• Support system improvements, upgrades, testing and implementation projects.
• Identify opportunities to improve workflows, data quality, controls and user experience.
• Help users build confidence and consistency in how systems are used.

About You

• Is early in their career and looking to build practical experience across business systems, technology and process improvement.
• Has developed technology capability through study, projects, previous employment or self-directed learning.
• Has experience in accounting, administration, operations or client service and wants to move into a more systems-focused role.
• Has relevant experience from another industry and can bring a practical, user-focused approach to improving how systems are used.
• Already has systems or business improvement experience and is ready to further develop their ownership of support, documentation and improvement initiatives.

You’ll be practical, solutions-focused and comfortable learning new systems. You’ll enjoy troubleshooting, improving processes and helping others work more efficiently.

Experience in a chartered accounting, financial services or professional services environment would be helpful, but is not essential. Familiarity with Microsoft 365, Xero-based applications, practice management systems or business process improvement would be an advantage.

Why BDO Gisborne?

At BDO Gisborne, our people are at the heart of what we do. We offer a supportive team environment, opportunities to grow, and a strong focus on work-life balance.

We Also Offer

• Ongoing professional development and mentoring
• 37.5 hour week with flex - bank extra hours worked during peak periods and use it for future leave
• Birthday leave and market-aligned remuneration

Hours

Full-time preferred, however flexibility may be considered for the right candidate.