Practice Systems & Process Improvement Specialist

BDO New Zealand; Gisborne; On-site; NZD 65,000 - 85,000; Full time

Benefits offered by this job

Professional development

Flexible hours

Birthday leave

Job summary

BDO Gisborne is seeking a practical Business Systems & Practice Support Analyst to help our accounting teams use practice management and accounting systems more effectively.

You will provide day-to-day system support, assist with access, onboarding, templates and automations, and contribute to process improvements. The role focuses on user guidance, data quality and better workflows across the firm, with flexible hours and a team‑oriented environment.

Qualifications

• Interest in helping people use systems effectively.
• Willingness to build capability across relevant systems.
• Experience or interest in accounting, administration or client service.
• Practical, user‑focused approach to improving system usage.
• Ownership mindset for support, documentation and improvements.

Responsibilities

• Provide practical support for practice management, accounting and business systems.
• Assist with system access, user onboarding and offboarding, templates, workflows and automations.
• Manage support requests, investigate issues and escalate matters where required.
• Provide Level 1 IT and technology support, including Microsoft 365, Teams and related tools.
• Maintain clear process notes, system documentation and user guidance.
• Support system improvements, upgrades, testing and implementation projects.
• Identify opportunities to improve workflows, data quality, controls and user experience.
• Help users build confidence and consistency in how systems are used.

Skills

Troubleshooting

Process improvement

Customer service orientation

Team collaboration

Tools

Microsoft 365

Teams

Practice management systems

Xero-based applications

Job description

BDO Gisborne is seeking a practical Business Systems & Practice Support Analyst to help our accounting teams use practice management and accounting systems more effectively.

You will provide day-to-day system support, assist with access, onboarding, templates and automations, and contribute to process improvements. The role focuses on user guidance, data quality and better workflows across the firm, with flexible hours and a team‑oriented environment.