Systems Engineer

The rightstaff; Tauranga; On-site; NZD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive pay

Realistic bonus system

Job summary

A Tauranga-based IT solutions provider is seeking an experienced IT Support Technician to deliver exceptional technical support across various systems. The successful candidate will have over 3 years of IT experience and be skilled in a Windows environment. Responsibilities include managing IT services, providing support, and ensuring high service standards. The company promotes a team-first culture and offers competitive pay with bonuses.

Qualifications

• 3+ years of IT experience across support and implementation.
• Strong skills in a Windows environment, including Server and advanced Desktop OS.
• Active Directory & Group Policy capability.

Responsibilities

• Deliver high-quality technical support across cloud, servers, networks, security, and end-user systems.
• Provide Level 1, 2, and sometimes Level 3 support.
• Manage Microsoft 365 and cloud services.

Skills

IT support experience

Communication skills

Client service focus

Attention to detail

Education

Level 5+ IT qualification or equivalent experience

Job description

Our client is a well-established Tauranga business, providing end-to-end IT and cloud solutions to SME and larger clients. They offer a broad service mix, including managed IT, cloud hosting, connectivity and hardware, with a strong reputation for reliability and responsive support. As they continue to grow, they’re focused on maintaining high service standards and a grounded, team-first culture.

Based in their central Tauranga offices, you’ll be part of a tight-knit team supporting a diverse business client base. You’ll provide systems design, deployment, maintenance, and technical support across IT and phone services with an exceptional level of customer service and professionalism.

Your daily work will focus on…

• Delivering high-quality technical support across cloud, servers, networks, security, and end-user systems
• Providing Level 1 and 2 (sometimes L3) support, both remotely and on-site
• Installing, configuring, monitoring, and maintaining client environments (including backups, patching, AV)
• Managing Microsoft 365, cloud services, and infrastructure support
• Assessing client needs and recommending practical solutions
• Preparing and following up on quotes and proposals
• Prioritising work to meet SLAs and client expectations
• Keeping accurate records in CRM and maintaining clear client documentation
• Communicating proactively with clients and internal team on progress and risks
• Contributing to solution design, continuous improvement, and best practice
• Spotting opportunities to add value and grow client relationships

Experience and skills required…

• 3+ years’ IT experience across support and implementation
• Level 5+ IT qualification or equivalent experience
• Strong Windows environment skills (Server + advanced Desktop OS)
• Active Directory & Group Policy capability
• Proven ability to deliver implementations and resolve complex issues
• Networking experience a bonus
• Able to translate client needs into practical solutions

Other strengths needed in this role:

• Strong communication and client service focus
• Self-driven, organised, high attention to detail and a best-practice mindset

This is a privately owned NZ business, looking after its employees and offering attractive base pay plus a realistic bonus system.
If this sounds like a good fit, apply here in confidence with CV and cover letter.