Support Worker - South Taranaki (Behavioural Support)

IHC New Zealand; Taranaki; On-site; NZD 34,000 - 41,000; Full time

Benefits offered by this job

Professional development

Free EAP

Refer-a-Friend bonus

Long service leave & insurance after 2

Career progression opportunities

Job summary

IDEA Services is seeking experienced Support Workers in New Zealand to assist people with intellectual disabilities and complex needs. You will help manage challenging situations through de-escalation, build independence, and support daily living tasks with a person-centred approach.

The role offers opportunities for professional development, working across varied shifts, and a chance to make a meaningful daily impact in a values-led organisation.

Qualifications

• Experience in disability support, mental health, youth work, corrections, community services or emergency services is highly regarded.
• Ability to support people with complex behavioural, emotional or medical needs.
• Ability to work across day, evening, overnight and weekend shifts may be required.

Responsibilities

• Provide de-escalation and risk management to create safe environments.
• Deliver relationship-based support to help people gain independence and achieve goals.
• Assist with daily living activities, community participation and medications where needed.

Skills

De-escalation

Risk management

Relationship building

Communication

Documentation

Computers/Tablets

Driver licence

Tools

Computers & tablets

Job description

• Use your behavioural support expertise to create meaningful change
• Support people with complex needs to achieve greater independence
• Join a values-led organisation with genuine career development opportunities

Mō te tūnga | About the role

We're looking for experienced Support Workers who are confident supporting people with complex behavioural, emotional, and medical needs.

In this role, you'll use your skills in de-escalation, risk management, and relationship-based support to help people navigate challenging situations, build independence, and achieve positive outcomes. You'll play a key role in creating safe, supportive environments where people can thrive.

Alongside behavioural support, you'll assist with daily living activities tailored to individual needs, including community participation, medication support, household tasks, personal cares, and achieving personal goals.

This is an ideal opportunity for someone who is resilient, calm under pressure, and understands that behaviour is communication.

Availability to work a range of day, evening, overnight, and weekend shifts is required.

Ngā pūmanawatanga ōu | What you will bring

Experience in disability support, mental health, youth work, corrections, community services, or emergency services will be highly regarded.

• Experience supporting people with behaviours of concern or complex needs
• Confidence using de-escalation techniques and responding to challenging situations
• A positive, person-centred approach and strong relationship-building skills
• Excellent communication and documentation skills
• Confidence using computers and tablets
• Physical fitness and resilience for an active support role
• Flexibility to work a variety of shifts, including weekends and wakeovers
• A Full New Zealand Driver Licence

Nōu te rourou | What's in it for you?

• $24.68-$30.13 per hour, depending on qualifications and experience
• Ongoing professional development and career progression opportunities
• Support to achieve Health and Wellbeing Level 2, 3 and 4 qualifications
• Long service leave and insurance benefits after two years' serviceRefer-a-Friend bonus programme
• Free Employee Assistance Programme (EAP)
• The opportunity to make a real difference every day

Mō mātou | About us (IDEA Services)

IDEA Services supports adults with intellectual disabilities to live in their own homes and enjoy life as part of their communities. We are New Zealand's largest provider of services to people with intellectual disabilities and their families. Our services are founded on IHC's utter commitment for people with intellectual disabilities to have a good life and to be valued contributors to and members of their own community.

Check out our website to learn more about us: Become a Support Worker (idea.org.nz)

IDEA Services Ltdis an accredited Immigration AEWV employer.

The IHC Group is committed to Te Tiriti o Waitangi and actively seek a diverse applicant pool. We encourage candidates of all backgrounds to apply. We welcome all kinds of diversity and the different perspectives such diversity brings to our work. Applicants must have the legal right to work in New Zealand.