Support Officer - Āpiha Tautoko

Auckland City Mission; Auckland; On-site; NZD 55,000 - 65,000; Full time

Benefits offered by this job

Kapa Haka weekly

waiata and romiromi monthly

Employee Assistance Program (EAP) &外部

Mission Leave for wellbeing

Sick leave from day 1

Ongoing training and development

Staff discounts at Mission Op Shops

Access to low-cost produce via Mission

Public transport access and discounted

Career progression within the Mission

Job summary

Auckland City Mission is seeking a compassionate Support Officer- Āpiha Tautoko to join our team in Auckland. You will work with Concierge Safety to welcome residents and help ensure safety while supporting housing stability and independence for residents.

The role uses a person-centred approach to connect residents with services that support mental, physical, and spiritual wellbeing. We value learning and growth, offering mentoring, on-the-job development, and career progression within the

Qualifications

• Relevant study in progress or a qualification in Health/ Social/ Psychology fields.
• Experience with trauma-informed approaches and working with clients who have complex needs.

Responsibilities

• Develop positive working relationships with clients.
• Support residents who may benefit from services such as rent payments, neighbour relations, house rules compliance, and linking with health or mental health services.
• Maintain up-to-date resident information records according to organisational policy.
• Collaborate with the safety team to coordinate shift tasks, walk-throughs, CCTV monitoring, and incident response.
• Provide welfare checks for residents as directed by Management or on-call after hours.

Education

Bachelor of Health Science

Bachelor of Social Work / Practice

Psychology

Mental Health & Addictions

Certificate in Bi Cultural Studies & Psychotherapy

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Auckland City Mission – Auckland, North Island

The Support Officer- Āpiha Tautoko works alongside Concierge Safety to create a welcoming environment and maintain the safety of residents and visitors. The purpose of this role is to provide support that will enable housing stability and empower residents to become independent, using a person-centred and holistic approach to connect them with services that support them to optimise their mental, physical, and spiritual wellbeing. We value team development and our people's career growth; we will mentor you on your unique journey to do meaningful work in a supportive environment.We value learning and growth. You will be supported on your unique journey through mentoring and on the job development as part of the wider Mission community committed to meaningful, values-led work.This role is a great starting point where you can learn on the job and work towards a longer-term career at Auckland Mission.

What you will be doing

• Develop positive working relationships with clients.
• Support residents who may benefit from support services with various areas such as rent payments, respecting their neighbours, complying with the house rules, and linking with health or mental health services.
• Provide all staff with important and relevant resident information by maintaining up to date records in accordance with organisational policy and procedures.
• Collaborate with the safety team to coordinate and complete shift tasks such as walk throughs, monitoring of CCTV, and critical incident response.
• Provide welfare checks for residents as directed by Management and/or after hours on call.

What we are looking for

• Relevant study in progress or a qualification in Bachelor of Health Science, Bachelor of Social work / Practice, Psychology, Mental Health & Addictions, Certificate in Bi Cultural Studies & Psychotherapy.
• Capacity to demonstrate through actions commitment to Te Tiriti o Waitangi and the Mission’s values of Manaakitanga, Atawhai, Rangapū and Mana Tika, Mana Ōrite.
• An understanding of and ability to build rapport with clients who have complex needs including trauma, mental health, addiction, poverty and homelessness.
• Ability to engage successfully with a range of clients to assist with completing assessments.
• An aptitude for getting things done through formal and informal channels.
• We recognize that skills, experience and knowledge can be gained in a number of ways. This may include paid or voluntary work, experience undertaken through your church, marae, iwi or whānau responsibilities, or other community roles.

What we offer

• Opportunities to strengthen cultural connection through weekly Kapa Haka, waiata, and monthly romiromi.
• Access to EAP & external supervision.
• “Mission Leave” provides an opportunity to focus on wellbeing along with annual and sick leave.
• Access to sick leave from your 1st day of employment.
• Ongoing training and development.
• Staff discounts at Auckland City Mission Op Shops and Pharmacy.
• Access to low cost, fresh produce through the Mission Grocer.
• Convenient access to public transport and discounted parking options.
• Opportunities for career progression within the Mission.

About the Organisation

With over 100 years of service, we deliver integrated support across housing, food, health and recovery, supporting tens of thousands of Aucklanders every year. Our work is grounded in Te Tiriti o Waitangi and guided by our values; Manaakitanga, Rangapū, Atawhai, and Manatika/Mana Ōrite.

We believe in people, collective responsibility, and hope - and invite those who share our values to join us.