Support Manager (2IC) - Merivale

Superette; Linwood-Central-Heathcote Community; On-site; NZD 60,000 - 80,000; Full time

Benefits offered by this job

Salary review & bonus

Product discount

Training & development

Job summary

Superette is seeking a passionate Support Manager (2IC) to help lead the Merivale Store in Christchurch. You will engage and motivate a team, ensure smooth store operations, and drive customer experience in a fast-paced fashion retail environment.

This role is 40 hours per week, Sunday to Thursday, reporting to the Store Manager. You will contribute to sales and KPI targets while upholding Superette values and delivering memorable service to every customer.

Qualifications

• Have a minimum of 12/24 months previous experience working in a retail, hospitality or customer facing environment.
• Genuinely care about people and strive to deliver the best customer and team experience.
• Unrelenting pursuit of operational effectiveness.
• Exceptional communication and organisational skills.

Responsibilities

• Engage and motivate a team, driving operational excellence and delivering on sales and KPI expectations.
• Lead and manage store operations to underpin a seamless customer experience.
• Support Store Manager and contribute to team engagement and performance.
• Provide memorable, inspiring, authentic interactions that leave customers looking and feeling their best.

Skills

Retail experience

Customer service

Communication skills

Organisational skills

Job description

www.superette.co.nz

We are looking for a passionate Support Manager(2IC)to join andhelp lead our, Merivale SuperetteStore.

• 40 hours a week

• Sunday to Thursday roster

• Merivale Store - 203 Papanui Road, Christchurch

We are looking for experiencedandpassionateleaders,capable offensuring smooth and efficient store operations that underpin a seamless customer experience, champions the Superette values and vision, and drives success and engagement in the team.

As a Support Manager, you will report to the Store Manager with the responsibility of engagingand motivating a team, driving operational excellence and delivering on sales and KPI expectations.

You have the opportunity to work across all our amazing brands, providing the ultimate service experience to each and every customer, going above and beyond to ensure they leave looking and feeling their best.

What you will bring:

• Enjoybeing part of a positive, high energy environment and have a passion for all things Superette

• Have a minimumof12/24 monthsprevious experience working in a retail, hospitality or customer facing environment

• Genuinely care about people, and always see through the eyes of the customer and team to ensure the best customer and team member experience

• Have an un-relentless pursuit of operational effectiveness

• Have exceptional communication and organisational skills

You are a positive and enthusiastic individual with a passion for people. Your energetic nature thrives in a team environment, contributing to our motivated and supportive team dynamics.

You are able to provide memorable, inspiring and authentic interactions that truly have customers leaving the store looking and feeling their absolute best.

Life at Superette

We look for people who embody our core values, are passionate, and are willing to do whatever it takes to ensure our customers look and feel their best. We believe in our people and what they are capable of, which is why our team members are rewarded right from the very beginning. Our team members enjoy some amazing benefits, including:

• Rewarding and recognising through an annual salary review, and bonus potential

• Generous product discount to spoil themselves

• On-going training and support to ensure they're at thetop of their game, and career development opportunities for those looking to push their career with a NZ owned and operated company.

If you enjoy following the latest fashion trends, experimenting with different styles but above all else, love getting to know new people, we want to hear from you!