Support Manager (2IC) – Lead Team & Store Ops

Superette; Linwood-Central-Heathcote Community; On-site; NZD 60,000 - 80,000; Full time

Benefits offered by this job

Salary review & bonus

Product discount

Training & development

Job summary

Superette is seeking a passionate Support Manager (2IC) to help lead the Merivale Store in Christchurch. You will engage and motivate a team, ensure smooth store operations, and drive customer experience in a fast-paced fashion retail environment.

This role is 40 hours per week, Sunday to Thursday, reporting to the Store Manager. You will contribute to sales and KPI targets while upholding Superette values and delivering memorable service to every customer.

Qualifications

• Have a minimum of 12/24 months previous experience working in a retail, hospitality or customer facing environment.
• Genuinely care about people and strive to deliver the best customer and team experience.
• Unrelenting pursuit of operational effectiveness.
• Exceptional communication and organisational skills.

Responsibilities

• Engage and motivate a team, driving operational excellence and delivering on sales and KPI expectations.
• Lead and manage store operations to underpin a seamless customer experience.
• Support Store Manager and contribute to team engagement and performance.
• Provide memorable, inspiring, authentic interactions that leave customers looking and feeling their best.

Skills

Retail experience

Customer service

Communication skills

Organisational skills

Job description

Superette is seeking a passionate Support Manager (2IC) to help lead the Merivale Store in Christchurch. You will engage and motivate a team, ensure smooth store operations, and drive customer experience in a fast-paced fashion retail environment.

This role is 40 hours per week, Sunday to Thursday, reporting to the Store Manager. You will contribute to sales and KPI targets while upholding Superette values and delivering memorable service to every customer.