Store Manager

Flo & Frankie; Auckland; On-site; NZD 65,000 - 90,000; Full time

Benefits offered by this job

Above market pay

Staff discounts

Sales bonuses

Ongoing training

Head office support

Development opportunities

EAP services

Brand wear daily

Job summary

Flo & Frankie in Auckland's Commercial Bay boutique is seeking an energetic Store Manager to lead the team and deliver exceptional service.

You will drive sales, coach staff, and maintain our high standards of customer experience, brand presentation, and operational excellence in a fast-paced fashion and homewares environment.

If you are passionate about fashion, motivated to develop people, and thrive on creating a positive store culture, this is your moment to shine.

Qualifications

• Experience as Store Manager leading teams in retail environments.
• Passion for outstanding customer service and personal engagement.
• Strong leadership to create a fun, productive team culture.
• Ability to inspire and support your team to reach potential.
• Results-driven with focus on boosting sales and business goals.
• Experience training staff in sales techniques and customer service excellence.
• Creative, solutions-focused mindset with strong organisation.
• Highly motivated and adaptable to new challenges.
• Love for fashion and helping people feel confident.

Responsibilities

• Oversee daily boutique operations at Commercial Bay.
• Lead and develop the store team to deliver exceptional service.
• Drive sales performance and achieve business goals.
• Maintain brand standards in presentation and customer experience.

Skills

Store management

Customer service

Team leadership

Motivation & inspiration

Sales focus

Staff training

Organisation & planning

Adaptability

Fashion passion

Job description

An exciting opportunity has arisen for a passionate and experienced Store Manager to oversee the management of ourCommercial Bay fashion & homewares boutique.

If you are an inspiring leader who knows how to go above and beyond for their team and customers, someone who drives operational excellence, phenomenal customer service, and fosters a positive, supportive team culture, then this is your time to shine!

As the Store Manager you will play a pivotal role in driving success, leading a team and maintaining the high standards of customer service that our brand is known for.

ABOUT YOU:

• Have proven experience as a Store Manager, confidently leading teams in customer-focused retail environments.
• Are genuinely passionate about delivering outstanding customer service, with a natural ability to connect and engage on a personal level.
• Bring strong leadership and team management skills, with a commitment to creating a fun, productive, and united team culture.
• Know how to inspire, motivate, and support your team to reach their full potential.
• Are results-driven, with a strong focus on boosting sales and achieving business goals.
• Have experience in training and energising staff, particularly in sales techniques and customer service excellence.
• Possess a creative, solutions-focused mindset, combined with excellent organisational abilities and a strong work ethic.
• Are highly motivated, adaptable, and thrive when faced with new challenges.
• Have a genuine love for fashion and a passion for helping people feel confident and empowered.

ABOUT US:

Flo & Frankie is a New Zealand, family-owned and run business known for its quality products and warm customer service. Our passion is our people, andwe strive to be a part of something meaningful, helping others build self-confidence and feel empowered.

We are committed to providing a memorable and personalised experience for our customers, which is reflected in our culture and values, and we’re seeking individuals who share our passion for delivering above-and-beyond service.

We pride ourselves on being flexible and supportive, offering great staff benefits and above market pay. As we continue to grow, you’ll be a key part of our story - and we’ll support you to keep growing, too.

OUR PERKS:

• Above market rate, paid hourly for all the awesome work you will do.
• Being a part of a friendly, down to earth, and supportive team of people who embody our core valuesand vision.
• Generous staff discounts and achievable super sale bonuses.
• Fun and supportive culture where everyone is celebrated and receives ongoing rewards and recognition.
• Ongoing training to ensure you are always up to speedand empowered to be your best self.
• New Zealand based head office team, who are hands on and show instore presence to support you.
• Incredible development opportunities that will help you grow both personally and professionally. As we continue to grow, we love to see our people grow too.
• Access to free and confidential EAP services
• Opportunity to wear our beautiful Flo & Frankie brands every day!