Support Manager

Bridgestone New Zealand; New Zealand; On-site; NZD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Career progression

Uniform & PPE

Staff discounts

Supportive team

Safety culture

Job summary

Bridgestone New Zealand in Rotorua is seeking a hands-on Support Manager to lead the store's daily operations and drive customer satisfaction.

You'll manage a small team, deliver expert product advice, and ensure a safe, high-standard retail environment while contributing to sales growth and the wider Bridgestone network.

Qualifications

• Experience in the automotive or tyre industry.
• Proven leadership or people management experience.
• Excellent communication and customer service skills.
• Ability to stay calm, focused and solutions-oriented under pressure.
• Full, clean New Zealand Driver's Licence.

Responsibilities

• Lead and develop a friendly, high-performing team.
• Drive sales and store profitability targets.
• Provide expert technical advice to customers.
• Build strong relationships with customers.
• Maintain a safe, well-presented store environment.
• Manage stock receipts and dispatch according to schedules.
• Order stock and maintain accurate stock records.

Skills

Leadership

Customer service

Communication

Problem solving

Job description

Bridgestone New Zealand - Glenholme, North Island

New Zealand's leading tyre specialist is looking for a hands-on leader for our Rotorua store. If you're driven, customer-focused and ready to step up - this one's for you.

The Role

As Support Manager, you'll be right at the heart of the store's day-to-day operation. You'll lead from the front, support your team, and play a key part in ensuring the store hits its sales and customer satisfaction targets - all while upholding the high standards Bridgestone is known for.

Your responsibilities will include:

• Supporting the Store Manager in leading and developing a friendly, high-performing team
• Driving sales performance and contributing to store profitability targets
• Delivering expert technical advice to customers on products and services
• Building strong, lasting relationships with customers and ensuring every experience is a good one
• Maintaining a safe, well-presented store environment in line with Bridgestone standards
• Receiving, checking and dispatching stock in line with supply schedules, and keeping the Store Manager informed of any shortages or excesses
• Ordering stock as required and maintaining accurate, secure stock records
  

What We're Looking For

You'll bring solid automotive or tyre industry knowledge, genuine leadership ability, and a customer-first mindset. To be considered, you'll need:

• Experience in the automotive or tyre industry, with strong mechanical aptitude
• Proven leadership or people management experience
• Excellent communication and customer service skills
• The ability to stay calm, focused, and solutions-oriented under pressure
• A full, clean New Zealand Driver's Licence

What's on Offer

• Competitive remuneration package, including performance bonuses
• Genuine career progression opportunities within the wider Bridgestone network
• Full uniform, PPE, and structured on-the-job training
• Generous staff and family discounts and buying privileges
• A supportive team environment and genuine safety-first culture

Why Bridgestone?

We're New Zealand's leading tyre specialist - and part of the global Bridgestone Corporation, a world leader in sustainable mobility. That means you get thesecurity of a trusted global brandwith the feel of a local team that genuinely cares about the people in it.

We're not just saying that. We actively invest in our people's development, we promote from within, and we work hard to make Bridgestone a place where you feel valued - not just another number on a roster.

Bridgestone New Zealand is committed to a safe and healthy workplace. The successful applicant will be required to complete a pre-employment medical and drug screening test. All applicants must have the right to live and work in New Zealand.