Summer Visitor Services Representative

Auckland Council; Auckland; On-site; NZD 39,000 - 44,000; Full time

Job summary

Arataki Visitor Centre, part of Auckland Council, seeks a friendly and motivated Summer Visitor Services Representative for a 3-month fixed term. The role is a 40-hour week, including weekends and public holidays, with a typical Wednesday to Sunday roster.

It offers a fixed term from 18 November 2026 to 21 February 2027 and pays $29.90 per hour. Join us to help visitors connect with nature and learn about Waitākere Ranges and surrounding parks.

Qualifications

• Experience in Tourism, Hospitality, Events, or other Service industries.
• Computer literacy including MS Office applications.

Responsibilities

• Providing excellent customer service at the Arataki retail store.
• Assisting visitors with track information and local highlights.
• Supporting and delivering activities, crafts, events, and school holiday programmes.
• Managing bookings and general enquiries for activities and community groups.
• Upholding and demonstrating Manaakitanga in every interaction.

Skills

Customer service

Team player

MS Office familiarity

Tools

MS Office

Job description

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Arataki Visitor Centre is seeking a friendly and motivated Summer Visitor Services Representative for a 3-month fixed term.

This role involves a 5-day work week, including weekends and public holidays, as Arataki Visitor Centre operates 364 days a year. The likely rostered shift is Wednesday to Sunday, so flexibility and a passion for engaging with people are key.

This is a fixed term and full-time position with 40 hours per week, paying $29.90 per hour. The fixed term duration is 18 November 2026 – 21 February 2027.

Join the team at one of Tāmaki Makaurau Auckland’s most treasured natural playgrounds, where your mahi will help visitors connect with nature and deepen their understanding of our Regional Parks.

As a key ambassador for Auckland Council and Regional Parks, you’ll provide engaging, informative experiences while fostering strong relationships with the local community. Your focus will be on sharing the rich stories, ecology, and recreational opportunities of the Waitākere Ranges and surrounding parks.

• Providingexcellent customer serviceat theArataki retail store
• Assisting visitors with track information and local highlights
• Supporting and delivering activities, crafts, events, and school holiday programmes
• Managing bookings and general enquiries for activities and community groups
• Upholding and demonstrating Manaakitanga in every interaction

Your background will include customer service, ideally gained inTourism, Hospitality, Events, or otherService industries.

You’ll be a great team player and will be able to demonstrate:

• Computer literacy, including familiarity withMS Office applications
• Afull, clean and valid New Zealand driver’s licence
• Knowledge of Te Reo Māori– this would be a strong advantage

At Auckland Council, you will join a dynamic, supportive environment where your mahi (work) will directly impact the lives of over 1.8 million Aucklanders. We offer flexible working conditions, a focus on well-being, and a culture of continuous improvement. We are proud to be recognised for our commitment to diversity, equity and inclusion. We are accredited by GenderTick, a signatory of the Pride Pledge. These commitments reflect our ongoing efforts to create a workplace where all staff feel valued, respected, and empowered to thrive. Together, we can create a Tāmaki Makaurau we can all be proud of. As part of our organisation, please view a range of our: benefits

(Please note we are reviewing applications on a rolling basis and may amend the deadline earlier than anticipated - please ensure to keep an eye out on the advert, as we will ensure to update the deadline dates)

Auckland Council is committed to the protection and wellbeing of children. This role is classified as a Children's Worker role under the Vulnerable Children Act 2014. As such applicants will be required to undergo police vetting prior to commencing employment. This position is also deemed a safety sensitive position and will require pre-employment drug testing. Appointment will be subject to a satisfactory police check.

Kiwisaver is additional on top of salary.

Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.

Auckland Council is committed to protecting your privacy in accordance with the Privacy Act 2020. We collect personal information directly from you and, where relevant for the purpose of assessing you for employment, and employing you as part of the transport reform process, from third parties such as referees, previous employers (including Auckland Transport) recruitment agencies, and background checking providers.

By applying for this role, you consent to Council obtaining a reference from your current employer, including information about any active conduct investigations and current performance management processes, if you are the preferred candidate. Reference checks will only be undertaken at the preferred candidate stage. Any non-active performance or conduct matters may also be discussed with referees as part of the reference checking process.

If you do not consent to this information being provided, Council may be unable to properly assess your application and your application will not progress further. If you wish to withhold your consent, or to access or correct your personal information, please contact the Privacy Officer at [e-mail]