Customer Services Representative

Auckland Council; Auckland; On-site; NZD 34,000 - 48,000; Part time

Benefits offered by this job

Living wage 29.90 NZD/hr

Flexible casual hours

Job summary

Auckland Council’s Waitākere Resource Recovery Park is seeking casual Customer Services Representatives to support reception, payments, and visitor services at the site. You’ll be the face of the park, helping create a welcoming and efficient experience for all visitors.

Flexible hours are available with opportunities for increased hours during busy periods. The role pays the living wage at 29.90 NZD per hour and reports to the Waitākere Resource Recovery Park team lead, with front-line duties

Qualifications

• Experience in face-to-face customer service.
• Strong time management skills to prioritise workloads.
• Comfortable using technology and learning new systems.
• Flexible and willing to provide cover across seven days.

Responsibilities

• Receive and direct all visitors and customers.
• Weigh loads, receipt payments, and collate documentation for reporting.
• Provide support to Operations Manager when Team Leader is unavailable; on-call as needed.
• Relay information between contractors, visitors, customers and staff using RT and Intercom systems.

Skills

Customer service

Front desk

Time management

Reliability

Flexibility

Communication

Tools

Intercom

RT systems

Job description

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Auckland Council’s Waste Solutions department has an opportunity for 2x Casual Customer Services Representative within the Waitakere Resource Recovery Park team.

Please note that we rely on our casual talent pool to provide cover for sick leave, annual leave, parental leave, and other staffing movements. We are looking for individuals who are flexible, reliable, and available to support our team as operational needs arise.

As we move into the busy summer period, there may be opportunities for increased hours for those who demonstrate flexibility, reliability, and availability to support operational needs.

This is an essential service role, with operating hours:

• Monday to Friday: 8am – 6pm
• Saturday and Sunday: 8am – 4pm

Some weekend hours will be required weekly and can be discussed with the Hiring Manager during the interview process.

Please view the position description here. This role pays the living wage at $29.90 per hour.

Reporting to the Weighbridge Team Leader, you’ll play a key role in the smooth daily operation of the Waitākere Resource Recovery Park. This frontline position involves a mix of reception and administrative support, financial transaction handling, and delivering exceptional customer service— as the face of the site, you’ll help create a welcoming and efficient experience for all visitors.

Day-to-day you could expect to work on:

• Receive, and direct all visitors and customers
• Assess and weigh loads; receive and receipt payments; input weights, etc. and collate documentation for reporting purposes
• Provide support to Operations Manager when the Team Leader is not available. On call may be required when standing in for the Team Leader
• Relay information between contractors, visitors, customers, and council staff with regards to day-to-day operational matters including the use of RT and Intercom communication systems

This role requires experience in similar customer service-related roles, with a sound understanding of working with customers in a front facing fashion.

This role is ideal for anyone seeking flexible casual work, including retirees, semi-retired individuals, and experienced workers. If you're tech-savvy, enjoy interacting with people, and are looking for an opportunity to earn additional income while contributing to your community, we'd encourage you to apply.

We will be looking for specific experience with:

• Customer service experience in a face-to-face role.
• Strong time management skills, with the ability to effectively prioritise workloads and remain organised in a fast-paced environment.
• Comfortable using technology and able to learn new systems quickly.
• Flexible and willing to provide cover for planned and unplanned leave across a seven-day operation, Monday to Sunday.
• Must have reliable transport and hold a current Restricted or Full New Zealand driver's licence.

At Auckland Council, you will join a dynamic, supportive environment where your mahi (work) will directly impact the lives of over 1.7 million Aucklanders. We offer flexible working conditions, a focus on well-being, and a culture of continuous improvement.

We are proud to be recognised for our commitment to diversity, equity and inclusion. We are accredited by GenderTick, a signatory of the Pride Pledge. These commitments reflect our ongoing efforts to create a workplace where all staff feel valued, respected, and empowered to thrive.

Together, we can create a Tāmaki Makaurau we can all be proud of. As part of our organisation, please view a range of our: benefits

Our employer Kiwisaver contribution is additional to base salary offered.

This role is deemed safety sensitive and in line with Auckland Council policy, you will be required to complete pre-employment drug and alcohol testing.

Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.

Auckland Council is committed to protecting your privacy in accordance with the Privacy Act 2020. We collect personal information directly from you and, where relevant for the purpose of assessing you for employment, and employing you as part of the transport reform process, from third parties such as referees, previous employers (including Auckland Transport) recruitment agencies, and background checking providers.

By applying for this role, you consent to Council obtaining a reference from your current employer, including information about any active conduct investigations and current performance management processes, if you are the preferred candidate. Reference checks will only be undertaken at the preferred candidate stage. Any non-active performance or conduct matters may also be discussed with referees as part of the reference checking process.

If you do not consent to this information being provided, Council may be unable to properly assess your application and your application will not progress further. If you wish to withhold your consent, or to access or correct your personal information, please contact the Privacy Officer at [e-mail] .