StudyLink Officer Outreach

Ministry of Social Development; Canterbury; On-site; NZD 63,000 - 74,000; Full time

Job summary

The Ministry of Social Development is seeking a StudyLink Outreach Officer to provide students with face-to-face services, information and advice on options and entitlements, and to assist with applications and interviews for special/extra help. You will respond to enquiries by email, phone and in person to ensure positive outcomes for clients.

You will promote StudyLink, share information at expos and career events, and support enrolment and semester starts on site at tertiary providers.

Qualifications

• Demonstrated passion for helping others.
• Familiarity with the Tertiary Education Strategy.
• Proven ability to build and maintain relationships with external partners.
• Strong verbal and written communication skills, including presentations.
• Hold a valid New Zealand Full Driver Licence.

Responsibilities

• Respond to inquiries via email, phone, and face-to-face and resolve issues to ensure appropriate client outcomes.
• Promote StudyLink and provide information to wider audiences at expos and career events; support enrolment and start-of-semester activities on-site at tertiary providers.

Skills

Customer focus

Communication

Public speaking

Driver license

Stakeholder management

Job description

Select how often (in days) to receive an alert:

The StudyLink Outreach Officer provides students face to face services, information and advice on their options and entitlements, assist with their application process and interviews for special/ extra help applications. In this key role you will be responsible for responding to enquiries and resolving issues by email, phone, and face to face ensuring the delivery of appropriate outcomes to meet client needs. This role will also see you promoting StudyLink and providing information and advice to wider audiences at expos and career events and during enrolment and start of semesters on site at Tertiary Providers.

We aim to deliver exceptional service to our clients so engagement with MSD is a positive experience every time.

We are looking for the ideal candidate that demonstrates:

• Passion for helping others.
• Familiarity with the Tertiary Education Strategy.
• Excellent track record of building and maintaining relationships with external partners.
• Effective communication skills, verbal and written including the ability to deliver presentations.
• Holds a valid New Zealand Full Driver Licence.

What's in it for you | Nōu te rourou

• A positive work environment and trusted culture where we support each other to achieve excellent outcomes for clients.
• Capability development framework to support career aspirations.
• Practical wellbeing support, including an Employee Assistance Programme.
• A forward-thinking environment with support to help you thrive and make a real impact.

Salary | Utu-ā-tau: $63.004.00 - $73,903.00

The Ministry of Social Development (MSD) is a people-centred organisation. We’re in communities across the motu, working with partners to help New Zealanders be safe, strong and independent.

We provide social policy advice to government, and assistance including income, employment and housing support to people of all ages, families, whānau and communities.

As a Te Tiriti o Waitangi partner, we are committed to supporting and enabling Māori, whānau, hapū, Iwi and communities to realise their own potential and aspirations.

Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are.

• What interests you about the StudyLink Outreach Officer role, and how do you believe StudyLink supports students to achieve their education goals.
• This role involves building and maintaining effective relationships with students, tertiary providers, and community partners and stakeholders. Please describe how you establish and maintain positive working relationships with a diverse range of people to achieve successful outcomes.

Joining MSD means being part of a whānau that celebrates the diversity each individual represents.

We show manaaki, we care about the wellbeing and success of people and want everyone to thrive and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. You can find out more about our values here.

If you have any support or accessibility requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.