Support Officer | Wellington

Ministry of Social Development; Wellington; Hybrid; NZD 63,000 - 66,000; Full time

Job summary

The Ministry of Social Development in Wellington seeks a detail‑oriented Support Officer to develop, review, and administer social service contracts and funding agreements. You will translate funding arrangements into clear contract documentation, ensure compliance, and support internal stakeholders to deliver high‑quality contract outcomes.

This permanent role offers variety, autonomy and a collaborative team environment.

Qualifications

• Proven experience in an administration or coordination role within a complex organisation.
• Strong written communication skills and the ability to prepare clear, professional documentation.
• Confidence working with numbers and interpreting information accurately.
• Advanced Microsoft Office skills, particularly Word, Excel, and Outlook.
• Strong organisational skills and the ability to prioritise competing demands and deadlines.
• Ability to handle confidential and sensitive information with professionalism and discretion.

Responsibilities

• Manage and triage enquiries received through team engagement channels, responding directly where appropriate and coordinating timely resolution with relevant staff.
• Provide administrative support across the function, including coordinating activities, maintaining records, and supporting business processes.
• Monitor and manage the work pipeline, allocating tasks, tracking progress, and ensuring work is actioned within agreed timeframes.
• Contribute to the efficient operation of the team by identifying administrative improvements, supporting workflow management, and maintaining accurate documentation.
• Support reporting, audits, continuous improvement initiatives, and stakeholder enquiries

Skills

Administration

Coordination

Microsoft Office

Attention to detail

Communication skills

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

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• Play a key role supporting the delivery of essential social service procurement and activities across Aotearoa


• Bring your administration expertise to a collaborative team


• Permanent Wellington-based opportunity with variety, responsibility, and autonomy

If you're an administrator who takes pride in producing high-quality work and looking to broaden your experience we'd love to hear from you.

The Planning, Procurement and Contracting National Office team plays a critical role in enabling the effective delivery of social services across New Zealand.

The team leads the development and maintenance of procurement and contract management standards, policies, and practices, while overseeing the accurate drafting, review, processing, and administration of new and amended social service contracts.

Operating in a fast-paced and complex environment, the team works closely with internal and external stakeholders to ensure high-quality contract outcomes that support services for New Zealanders.

About the role | Mō te tūnga

As a Support Officer, you will provide expertise and support in the development, review, and administration of social service contracts and funding agreements.

Working within the Planning, Procurement, and Contracting team, you'll be responsible for preparing, reviewing, and maintaining accurate contractual documentation, ensuring agreements are compliant, fit for purpose, and delivered to a high standard. You'll work closely with internal stakeholders to translate funding arrangements and business requirements into clear and accurate contract documentation.

This is a role for someone who enjoys working with detail, managing competing priorities, and ensuring nothing falls through the cracks.

This is a permanent opportunity and is based in our Wellington Office.

Key responsibilities include:

• Manage and triage enquiries received through team engagement channels, responding directly where appropriate and coordinating timely resolution with relevant staff.


• Provide administrative support across the function, including coordinating activities, maintaining records, and supporting business processes.


• Monitor and manage the work pipeline, allocating tasks, tracking progress, and ensuring work is actioned within agreed timeframes.


• Contribute to the efficient operation of the team by identifying administrative improvements, supporting workflow management, and maintaining accurate documentation.


• Support reporting, audits, continuous improvement initiatives, and stakeholder enquiries

We value diversity and welcome applications from disabled people and those who have lived experience with whānau, or the disability community.

• Proven experience in an administration, or coordination role within a complex organisation


• Strong written communication skills and the ability to prepare clear, professional documentation


• Confidence working with numbers and interpreting information accurately


• Advanced Microsoft Office skills, particularly Word, Excel, and Outlook


• Strong organisational skills and the ability to prioritise competing demands and deadlines


• Sound judgement, problem-solving skills, and attention to detail


• Ability to handle confidential and sensitive information with professionalism and discretion.

Salary | Utu-ā-tau: $62,571 - $66,410.00

The Ministry of Social Development (MSD) is a people-centred organisation. We’re in communities across the motu, working with partners to help New Zealanders be safe, strong and independent.

We provide social policy advice to government, and assistance including income, employment and housing support to people of all ages, families, whānau and communities.

As a Te Tiriti o Waitangi partner, we are committed to supporting and enabling Māori, whānau, hapū, Iwi and communities to realise their own potential and aspirations.

Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are.

Joining MSD means being part of a whānau that celebrates the diversity each individual represents.

We show manaaki, we care about the wellbeing and success of people and want everyone to thrive and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. You can find out more about our values here.