StudyLink Officer Outreach

Marketplace; Canterbury; Remote; NZD 63,000 - 74,000; Full time

Benefits offered by this job

Positive work environment

Career development framework

Wellbeing support (EAP)

Forward-thinking environment

Job summary

The Ministry of Social Development is seeking a StudyLink Outreach Officer in Canterbury to provide face-to-face services and information to students, assisting with applications, interviews and entitlements. You will respond to enquiries by email, phone and in person, and promote StudyLink across expos and career events at tertiary providers.

You will be promoting access to services, maintaining relationships with partners, and supporting enrolment periods with presentations and guidance.

Qualifications

• Demonstrated passion for helping others.
• Familiarity with Tertiary Education Strategy and MSD education goals.
• Proven ability to build and maintain external partnerships.
• Excellent verbal and written communication, including presentations.

Responsibilities

• Provide face-to-face StudyLink information and advice to students and families.
• Respond to enquiries by email, phone and in person and resolve issues with appropriate outcomes.
• Promote StudyLink at expos and career events; support enrolment periods on-site at providers.

Skills

Passion for helping others

Familiarity with Tertiary Education

Relationship building

Effective communication

Public speaking

NZ Full Driver Licence

Job description

# StudyLink Officer Outreach at Ministry of Social Development, Canterbury## Mō tēnei tūranga mahi | About this role* Permanent full-time position available* Christchurch based* Salary range: $63.004 - $73,903**About the role | Mō te tūnga**The StudyLink Outreach Officer provides students face to face services, information and advice on their options and entitlements, assist with their application process and interviews for special/ extra help applications. In this key role you will be responsible for responding to enquiries and resolving issues by email, phone, and face to face ensuring the delivery of appropriate outcomes to meet client needs. This role will also see you promoting StudyLink and providing information and advice to wider audiences at expos and career events and during enrolment and start of semesters on site at Tertiary Providers.**About you l Mōu**We aim to deliver exceptional service to our clients so engagement with MSD is a positive experience every time.We are looking for the ideal candidate that demonstrates:* Passion for helping others.* Familiarity with the Tertiary Education Strategy.* Excellent track record of building and maintaining relationships with external partners.* Effective communication skills, verbal and written including the ability to deliver presentations.* Holds a valid New Zealand Full Driver Licence.**What's in it for you | Nōu te rourou*** A positive work environment and trusted culture where we support each other to achieve excellent outcomes for clients.* Capability development framework to support career aspirations.* Practical wellbeing support, including an Employee Assistance Programme.* A forward-thinking environment with support to help you thrive and make a real impact.**Position Description | He Whakaahuatanga Tūnga**Please view the position description here: StudyLink Officer Outreach Client Service Delivery position description**Salary | Utu-ā-tau: $61,466.00 - $73,903.00****Applications close | Ka kati ngā tono hei te: 11.59pm on Tuesday, 27th October 2026****About us | Mō mātou**The Ministry of Social Development (MSD) is a people-centred organisation. We're in communities across the motu, working with partners to help New Zealanders be safe, strong and independent.We provide social policy advice to government, and assistance including income, employment and housing support to people of all ages, families, whānau and communities.As a Te Tiriti o Waitangi partner, we are committed to supporting and enabling Māori, whānau, hapū, Iwi and communities to realise their own potential and aspirations.Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are.**How to apply | Me pēhea te tuku tono**Before you submit your application, please take a moment to review our guidance to understand how AI can best support your application. Candidate Guidance - Responsible AI use in recruitmentClick **'Apply now'** to upload your current CV and complete the online application form.You do not need to submit a cover letter. Instead, you'll be asked to respond to two short questions as part of the application form (each with a 2000-character limit):* What interests you about the StudyLink Outreach Officer role, and how do you believe StudyLink supports students to achieve their education goals.* This role involves building and maintaining effective relationships with students, tertiary providers, and community partners and stakeholders. Please describe how you establish and maintain positive working relationships with a diverse range of people to achieve successful outcomes.All applications must be made online. If this is not possible or if you have any queries, please contact us at [e-mail]**Internal MSD Employees** - please apply through your myHR portal at work. This will ensure that your myHR employee profile is visible as internal candidate.**Joining us | Ko te hono mai**Joining MSD means being part of a whānau that celebrates the diversity each individual represents.We show manaaki, we care about the wellbeing and success of people and want everyone to thrive and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. You can find out more about our values here.If you have any support or accessibility requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.## Ngā taipitopito tūranga mahi | Job details| | || --- | --- || Employer: | Ministry of Social Development || Location: | Canterbury || Position type: | Permanent - Full Time || Category: | Community Services || Date listed: | 21-Oct-2026 || Salary range: | $63 - $73,903 || Closing date: | 27-Oct-2026 || Reference: | NZ/1953879 || Attachment: | studylink-officer-outreach.docx (Word, 209KB) || File links: | || Website: | https://jobs.msd.govt.nz |