Student Success Navigator

University of Waikato; Hamilton; On-site; NZD 73,000 - 87,000; Full time

Job summary

University of Waikato is seeking a proactive Support Coordinator to connect with students across their study journey, ensure timely access to services, and manage a defined cohort. The role involves monitoring engagement, coordinating with academic divisions and specialist services, and using data to tailor outreach.

It is a permanent, full-time position based at the Hamilton Campus, starting in early 2027.

Qualifications

• Recent experience in student services or a support-related role.
• Ability to independently manage a portfolio, caseload or cohort.
• Strong organisation, communication, judgement and problem-solving skills.

Responsibilities

• Proactively connect with students throughout their study journey and provide personalised assistance.
• Monitor engagement and risk indicators for assigned cohorts.
• Coordinate support with academic divisions or specialist services as needed.
• Use university systems and data to determine when and how to engage students.

Skills

Student services

Portfolio management

Organisational skills

Communication

Problem-solving

Education

Tertiary qualification desirable

Tools

CRM tools

Data systems

Job description

University of Waikato is seeking a proactive Support Coordinator to connect with students across their study journey, ensure timely access to services, and manage a defined cohort. The role involves monitoring engagement, coordinating with academic divisions and specialist services, and using data to tailor outreach.

It is a permanent, full-time position based at the Hamilton Campus, starting in early 2027.