Student Success & Engagement Coordinator

The University of Waikato; Hamilton; On-site; NZD 73,000 - 87,000; Full time

Job summary

The University of Waikato is seeking a proactive Support Coordinator to connect with students across their study journey, offering personalised assistance and guiding them to the right services and resources. You will manage a student cohort, monitor engagement, and coordinate support with academic divisions and specialist services on the Hamilton campus.

You will identify trends, propose improvements, and contribute ideas while collaborating with the Contact Team and broader university teams.

Qualifications

• Recent experience in student services, customer service or a support-related role.
• Ability to independently manage a portfolio, caseload or cohort and prioritise according to need and risk.
• Strong organisation, communication, judgement and problem-solving skills (multilingual ability would be an advantage)
• A flexible, proactive approach and the ability to build positive relationships across teams.
• A tertiary qualification is desirable, although equivalent relevant experience will also be considered.

Responsibilities

• Proactively connect with students throughout their study journey, providing personalised assistance.
• Manage assigned student cohorts, monitor engagement and risk indicators.
• Reach out to students who may benefit from early support.
• Coordinate support with an academic division or specialist service.
• Identify trends and service gaps and share learnings with the wider team.

Skills

Organisation skills

Communication

Judgement

Problem-solving

Multilingual ability

Education

Tertiary qualification desirable

Tools

CRM tools

Data systems

Job description

The University of Waikato is seeking a proactive Support Coordinator to connect with students across their study journey, offering personalised assistance and guiding them to the right services and resources. You will manage a student cohort, monitor engagement, and coordinate support with academic divisions and specialist services on the Hamilton campus.

You will identify trends, propose improvements, and contribute ideas while collaborating with the Contact Team and broader university teams.