Student Success Coordinator

Marketplace; Hamilton; On-site; NZD 73,000 - 87,000; Full time

Job summary

The University of Waikato in Hamilton seeks a Support Coordinator to help students stay connected and access the right services. You will proactively connect with a student cohort, monitor engagement and risk indicators, and coordinate support with academic divisions.

This permanent, full-time role is based on the Hamilton campus and starts early 2027. You will contribute ideas to grow the service and use data systems and CRM tools to inform decisions.

Qualifications

• Recent experience in student services, customer service or a support-related role.
• Ability to independently manage a portfolio, caseload or cohort and prioritise according to need and risk.
• Strong organisation, communication, judgement and problem-solving skills.
• Knowledge of data systems or customer relationship management tools.

Responsibilities

• Proactively connect with students throughout their study journey and provide personalised assistance.
• Monitor engagement and risk indicators for assigned cohorts and reach out for early support when needed.
• Coordinate support with academic divisions and specialist services; contribute to developing the Support Coordination model.

Skills

Student services

Customer service

Portfolio management

Data systems

CRM tools

Communication

Tools

CRM tools

Data systems

Job description

The University of Waikato in Hamilton seeks a Support Coordinator to help students stay connected and access the right services. You will proactively connect with a student cohort, monitor engagement and risk indicators, and coordinate support with academic divisions.

This permanent, full-time role is based on the Hamilton campus and starts early 2027. You will contribute ideas to grow the service and use data systems and CRM tools to inform decisions.