Student Success Support Coordinator

Waikato; Hamilton; On-site; NZD 73,000 - 87,000; Full time

Job summary

The University of Waikato is seeking a proactive Support Coordinator to connect with students across their study journey, coordinate cohorts and access targeted services. You’ll monitor engagement, identify risk indicators and engage early where needed, working with academic divisions and specialist services on Hamilton Campus.

You will shape how this growing service delivers student-centred support, use data and university systems to inform decisions, and collaborate with colleagues across the

Qualifications

• Recent experience in student services, customer service or a support-related role.
• Ability to independently manage a portfolio, caseload or cohort and prioritise according to need and risk.
• Strong organisation, communication, judgement and problem-solving skills; ability to communicate in multiple languages is an advantage.
• Flexible, proactive approach and ability to build positive relationships across teams.
• A tertiary qualification is desirable, although equivalent relevant experience will also be considered.

Responsibilities

• Proactively connect with students throughout their study journey and provide personalised assistance.
• Manage assigned student cohorts, monitor engagement and risk indicators, and reach out to students who may benefit from early support.
• Collaborate with academic divisions and specialist services to coordinate support and trial new approaches.
• Identify trends and service gaps, contribute ideas and share learnings with the wider team.

Skills

Student services

Customer service

Caseload management

Prioritisation

Multilingual communication

Education

Tertiary qualification desirable

Tools

CRM software

Job description

The University of Waikato is seeking a proactive Support Coordinator to connect with students across their study journey, coordinate cohorts and access targeted services. You’ll monitor engagement, identify risk indicators and engage early where needed, working with academic divisions and specialist services on Hamilton Campus.

You will shape how this growing service delivers student-centred support, use data and university systems to inform decisions, and collaborate with colleagues across the