Student Services Centre Advisor (Fixed-Term)

New Zealand Government Joba; Wellington; On-site; NZD 60,000 - 75,000; Full time

Job summary

Victoria University of Wellington invites applicants for Kaiārahi Pokapū Tauira - Student Service Centre Advisers. This fixed-term, full-time role supports peak activity from November to March, delivering timely and accurate service to students, staff, and the public.

The successful candidate will absorb new information quickly, communicate clearly, and work well in a collaborative team while handling high volumes. Strong computer skills and a customer-focused approach are essential.

Qualifications

• Previous experience in a customer service role.
• Demonstrated ability to absorb and apply new information, systems, and processes.
• Excellent communication skills with the ability to convey complex information clearly.
• Highly organised and able to work efficiently and collaboratively while focusing on detail.

Responsibilities

• Provide high-quality advice and support on general enquiries via face-to-face, phone, and email.
• Maintain knowledge of university services, systems and processes to support customer service.
• Accurately record interactions and maintain student records as required.
• Work with team members and other departments to resolve complex issues.
• Ensure follow up and ownership of allocated cases to achieve the best outcomes.

Skills

Customer service

Communication skills

Problem solving

Team collaboration

Attention to detail

Tools

CRM software

Job description

Victoria University of Wellington invites applicants for Kaiārahi Pokapū Tauira - Student Service Centre Advisers. This fixed-term, full-time role supports peak activity from November to March, delivering timely and accurate service to students, staff, and the public.

The successful candidate will absorb new information quickly, communicate clearly, and work well in a collaborative team while handling high volumes. Strong computer skills and a customer-focused approach are essential.