Kaiārahi Utu Tauira | Student Fees Adviser

Victoria University of Wellington; Wellington; On-site; NZD 55,000 - 75,000; Full time

Job summary

Victoria University of Wellington in Wellington is seeking a Kaiārahi Utu Tauira - Student Fees Adviser to join the Student Finance team on a 6-month fixed-term, full-time basis. Based at the Kelburn campus, you will support fee management and debt recovery during peak enrolment.

You will provide customer-focused financial administration, process transactions, and liaise with Studylink and students to ensure timely, accurate fee information.

Qualifications

• A relevant tertiary qualification or demonstrated relevant experience in finance or accounting.
• Customer focused and active listener with the ability to build positive relationships and handle challenging conversations professionally.
• Strong problem solving, organisational, and prioritisation skills, with the ability to manage competing workloads in a busy environment.
• Able to quickly learn new systems, interpret policies and procedures, and contribute positively within a collaborative team environment.

Responsibilities

• Provide customer service with timely, professional advice and support on all fees related matters.
• Process student fee and financial transactions accurately and efficiently, ensuring data integrity.
• Administer debt management activities, including invoicing, payment communications, and referrals to external agencies where required.
• Manage Studylink information exchanges and apply University policies to support enrolment, funding and fee obligations.

Skills

Customer service

Active listening

Communication skills

Education

Finance or accounting qualification

Tools

Enterprise systems

Job description

• Victoria University of Wellington
• Sep 28, 2026

Full-time

About Victoria University of Wellington

Victoria University of Wellington is New Zealand’s globally ranked capital city university and one of New Zealand’s oldest and most prestigious tertiary institutions with a proud tradition of academic excellence.Our...

Are you a motivated, empathetic, and customer focused individual?

Do you have a tertiary qualification or experience in finance or accounting?

Can you be an active listener who handles challenging conversations professionally?

Te Herenga Waka - Victoria University of Wellington is currently recruiting a Kaiārahi Utu Tauira - Student Fees Adviser to join the Student Finance team on a 6-month fixed-term, full-time role to support our team over the peak enrolment period.

This role would start in November 2026, and sits under Future Students and Student Operations, which also encompasses our Admissions and Enrolment team, and is based at our Kelburn campus.

Kaiārahi Utu Tauira - Student Fees Advisers are responsible for the efficient and effective management of student fees, including debt management, working within the student fees policies and processes to enable a high-quality, seamless student experience. This role provides valuable experience in financial administration, debt recovery, student services, and working with enterprise systems in a complex tertiary education environment.

Key responsibilities:

• Provide excellent customer service to students and staff by providing timely and professional advice and support on all fees related matters.
• Process student fee and financial transactions accurately and efficiently, ensuring data integrity and minimising reconciliation issues.
• Administer debt management activities, including invoicing, payment communications, financial holds, and referrals to external agencies where required.
• Manage Studylink information exchanges and apply University policies and procedures to support student enrolment, funding, and fee obligations.

You will be a motivated, empathetic, customer focused individual who can take the initiative, provide excellent financial administration and have an eye for detail.

This role is busy, challenging, extremely rewarding and interesting for the individual with the right temperament. You will pick up new skills, knowledge and software quickly and be able to adapt to a changing environment. You will proactively be able to create good working relationships with key staff and know the importance of seeking feedback to continually improve the service you deliver.

Key requirements:

A relevant tertiary qualification or demonstrated relevant experience in finance or accounting.

Customer focused and active listener with the ability to build positive relationships and handle challenging conversations professionally.

Strong problem solving, organisational, and prioritisation skills, with the ability to manage competing workloads in a busy environment.

Able to quickly learn new systems, interpret policies and procedures, and contribute positively within a collaborative team environment.

Please note, as this role is to support our team over a busy period, substantial pre-arranged annual leave/holiday plans may not be able to be accommodated.

We can only consider applicants who are citizens or residents of New Zealand or Australia or on a current working visa. Applications will be reviewed as they are received, and we may progress with suitable applicants prior to the application closing date. Applications from recruitment agencies are not accepted.

Close date for vacancy: 09 October 2026

Contact details for vacancy: If you have any questions regarding this role, please get in touch with Nivaga Fuiava ([e-mail]).

About Us

Te Herenga Waka - Victoria University of Wellington is renowned for its high-quality research and exceptional teaching. We attract people from around the world. Our university campus spans Te Whanganui-a-Tara Wellington - the creative, scientific and political centre of Aotearoa New Zealand - and our students thrive on the connections we have made here.