Student Fees Advisor: Shape Enrolment & Finances

Victoria University of Wellington; Wellington; On-site; NZD 55,000 - 75,000; Full time

Job summary

Victoria University of Wellington in Wellington is seeking a Kaiārahi Utu Tauira - Student Fees Adviser to join the Student Finance team on a 6-month fixed-term, full-time basis. Based at the Kelburn campus, you will support fee management and debt recovery during peak enrolment.

You will provide customer-focused financial administration, process transactions, and liaise with Studylink and students to ensure timely, accurate fee information.

Qualifications

• A relevant tertiary qualification or demonstrated relevant experience in finance or accounting.
• Customer focused and active listener with the ability to build positive relationships and handle challenging conversations professionally.
• Strong problem solving, organisational, and prioritisation skills, with the ability to manage competing workloads in a busy environment.
• Able to quickly learn new systems, interpret policies and procedures, and contribute positively within a collaborative team environment.

Responsibilities

• Provide customer service with timely, professional advice and support on all fees related matters.
• Process student fee and financial transactions accurately and efficiently, ensuring data integrity.
• Administer debt management activities, including invoicing, payment communications, and referrals to external agencies where required.
• Manage Studylink information exchanges and apply University policies to support enrolment, funding and fee obligations.

Skills

Customer service

Active listening

Communication skills

Education

Finance or accounting qualification

Tools

Enterprise systems

Job description

Victoria University of Wellington in Wellington is seeking a Kaiārahi Utu Tauira - Student Fees Adviser to join the Student Finance team on a 6-month fixed-term, full-time basis. Based at the Kelburn campus, you will support fee management and debt recovery during peak enrolment.

You will provide customer-focused financial administration, process transactions, and liaise with Studylink and students to ensure timely, accurate fee information.