Student Services Advisor - Exams & Student Support

University of Waikato; Hamilton; On-site; NZD 73,000 - 87,000; Full time

Job summary

The University of Waikato’s Student Centre seeks a proactive, customer-focused individual to be the first point of contact for students. You will deliver high-quality advice, support exam processes, and assist with diverse administrative tasks across the student journey.

Based at Hillcrest Campus, this full-time role offers energy, adaptability, and opportunities to improve processes while delivering excellent service to students and staff.

Qualifications

• Experience in delivering high-quality customer service within a complex organisation.
• Strong analytical, investigative, and decision-making skills.
• Excellent communication and interpersonal skills.
• Attention to detail and accuracy; manage complex information and processes.
• Calm, organized, and effective in fast-paced environments with competing priorities.
• Flexible, adaptable, and proactive with initiative.
• Commitment to cultural sensitivity, inclusivity, and Treaty of Waitangi principles.
• Experience in tertiary sector preferred.

Responsibilities

• Provide first point of contact for students at the Student Centre.
• Advise on degree options, exam processes, and fee administration.
• Support exam-related processes and general student queries.
• Collaborate with teams to improve processes and student experience.

Skills

Customer service

Communication

Multi-tasking

Analytical thinking

Job description

The University of Waikato’s Student Centre seeks a proactive, customer-focused individual to be the first point of contact for students. You will deliver high-quality advice, support exam processes, and assist with diverse administrative tasks across the student journey.

Based at Hillcrest Campus, this full-time role offers energy, adaptability, and opportunities to improve processes while delivering excellent service to students and staff.