Student Centre Advisor & Exam Support

CGR Services; Auckland; On-site; NZD 73,000 - 87,000; Full time

Job summary

The University of Waikato’s Student Centre seeks a proactive first point of contact for students, delivering high-quality, timely advice across the full academic journey. The role also holds a key portfolio responsibility for examinations, ensuring smooth delivery of exam-related processes.

Based at the Hillcrest Campus on a full-time 37.5-hour week, you will join an integrated, diverse team, contribute to continuous improvement, and help enhance the student experience through exceptional

Qualifications

• Strong analytical, investigative, and decision-making skills.
• Experience delivering high-quality customer service within a complex organisation.
• Excellent communication and interpersonal skills, with the ability to build and maintain relationships across the University.
• Exceptional attention to detail and accuracy when handling complex information and processes.
• Ability to remain calm, organised and effective in fast-paced, time-critical environments with competing priorities and deadlines.
• Flexibility and adaptability; takes initiative and contributes to continuous improvement.
• Commitment to cultural sensitivity, inclusivity and the principles of the Treaty of Waitangi.

Responsibilities

• Be the first point of contact for students in the Student Centre, providing high-quality, timely advice.
• Support students throughout their academic journey and handle exam-related processes.
• Contribute to continuous improvement by sharing feedback and ideas to enhance processes.
• Collaborate within a diverse team to deliver exceptional student experiences.

Skills

Analytical skills

Customer service

Communication skills

Attention to detail

Time management

Adaptability

Continuous improvement

Treaty of Waitangi

Job description

The University of Waikato’s Student Centre seeks a proactive first point of contact for students, delivering high-quality, timely advice across the full academic journey. The role also holds a key portfolio responsibility for examinations, ensuring smooth delivery of exam-related processes.

Based at the Hillcrest Campus on a full-time 37.5-hour week, you will join an integrated, diverse team, contribute to continuous improvement, and help enhance the student experience through exceptional