Student Centre Advisor: Frontline Student Support & Exams

The University Of Waikato; New Zealand; On-site; NZD 73,000 - 87,000; Full time

Job summary

The University of Waikato's Student Centre is seeking a dynamic, customer-focused team member to be the first point of contact for students. You will provide high-quality advice, support them through examination and related processes, and help manage fees and enquiries across the student journey.

Based at Hillcrest Campus, this full-time role demands energy, strong multi-tasking, and a commitment to inclusive, culturally sensitive service within a fast-paced university environment.

Qualifications

• Experience in the tertiary sector or higher education setting.
• Ability to investigate, analyse and make recommendations on processes.
• Experience working with financial processes.
• Excellent communication and interpersonal skills.
• Commitment to cultural sensitivity and Treaty of Waitangi principles.

Responsibilities

• Be the first point of contact for students at the Student Centre.
• Provide high-quality, timely advice to support students throughout their academic journey.
• Hold portfolio responsibility for examinations and exam-related processes.
• Assist with advising prospective students on degree options and fees processing.
• Collaborate within an integrated team and contribute to process improvements.

Skills

Customer service

Analytical skills

Communication skills

Attention to detail

Time management

Job description

The University of Waikato's Student Centre is seeking a dynamic, customer-focused team member to be the first point of contact for students. You will provide high-quality advice, support them through examination and related processes, and help manage fees and enquiries across the student journey.

Based at Hillcrest Campus, this full-time role demands energy, strong multi-tasking, and a commitment to inclusive, culturally sensitive service within a fast-paced university environment.