Student Experience & Examinations Advisor

Waikato; Hamilton; On-site; NZD 73,000 - 87,000; Full time

Job summary

The University of Waikato is seeking a proactive Student Centre advisor to be the first point of contact for students, delivering timely, high-quality advice across their academic journey. You will hold a key portfolio responsibility for examinations and support a range of student inquiries.

Join a diverse team that values collaboration, innovation, and continuous improvement, with opportunities to influence student experiences and processes at the Hillcrest Campus in Hamilton.

Qualifications

• Demonstrated strong analytical and investigative abilities.
• Experience delivering high-quality customer service in a complex organisation.
• Excellent communication and interpersonal skills with stakeholders.
• Exceptional attention to detail and accuracy when handling information.
• Calm, organised, and effective under time pressure with competing priorities.
• Commitment to cultural sensitivity and Treaty of Waitangi principles.

Responsibilities

• Be the first point of contact for students, delivering timely, high‑quality advice.
• Support examination processes and ensure smooth delivery of exam-related tasks.
• Assist with a range of student inquiries, from course options to fees.
• Contribute to improving processes through feedback and collaboration.

Skills

Strong analytical

Customer service experience

Communication skills

Attention to detail

Multi-tasking / time management

Cultural sensitivity / Treaty of Waita

Job description

The University of Waikato is seeking a proactive Student Centre advisor to be the first point of contact for students, delivering timely, high-quality advice across their academic journey. You will hold a key portfolio responsibility for examinations and support a range of student inquiries.

Join a diverse team that values collaboration, innovation, and continuous improvement, with opportunities to influence student experiences and processes at the Hillcrest Campus in Hamilton.