Student Centre Advisor: Exams & Student Support

University of Waikato; New Zealand; On-site; NZD 73,000 - 87,000; Full time

Job summary

University of Waikato – Waikato District, North Island, is seeking a friendly, customer-focused team member to join the Student Centre as the first point of contact for students, delivering high-quality, timely advice and supporting across their academic journey. This role also manages examinations and exam-related processes.

Based at Hillcrest Campus in New Zealand, this full-time position (37.5 hours/week) offers a dynamic environment with opportunities to improve processes and contribute to a

Qualifications

• Experience delivering high-quality customer service in a complex environment.
• Ability to investigate, analyse and make recommendations on processes.
• Excellent communication and interpersonal skills, with relationship-building ability.
• Commitment to cultural sensitivity and Treaty of Waitangi principles.

Responsibilities

• Provide high-quality, timely advice to students across their academic journey.
• Hold a portfolio responsibility for examinations and exam-related processes.
• Assist with fees processing and graduation-related queries.
• Collaborate with the Student Centre team to improve processes and student experience.

Job description

University of Waikato – Waikato District, North Island, is seeking a friendly, customer-focused team member to join the Student Centre as the first point of contact for students, delivering high-quality, timely advice and supporting across their academic journey. This role also manages examinations and exam-related processes.

Based at Hillcrest Campus in New Zealand, this full-time position (37.5 hours/week) offers a dynamic environment with opportunities to improve processes and contribute to a