Student & Programme Advisor

University of Auckland; Auckland; On-site; NZD 73,000 - 91,000; Full time

Job summary

Waipapa Taumata Rau | The University of Auckland's Graduate School of Management seeks a Student and Programme Advisor to support the delivery of postgraduate professional programmes. You will provide high-quality advice and operational support across the student lifecycle, from admission through graduation.

Join a collaborative Professional Programmes team within the Business School. The role involves programme administration, student engagement, recruitment, progression monitoring, and

Qualifications

• Experience in a customer-focused advisory, administration, or programme support role.
• Strong organisational skills and the ability to manage competing priorities.
• Excellent interpersonal and communication skills.
• Confidence building relationships with stakeholders.
• Strong attention to detail and a commitment to accuracy.
• Sound judgement and problem-solving capability.
• Experience working with systems, processes and data.
• A continuous improvement mindset, proactively identifying opportunities to enhance services, processes and ways of working.

Responsibilities

• Programme administration across postgraduate professional programmes.
• Student engagement and recruitment activities.
• Progression monitoring and stakeholder relationship management.
• Continuous improvement initiatives to enhance services.

Job description

• UoA Department Name: Graduate School of Management

Company Description

Waipapa Taumata Rau | The University of Auckland

The University of Auckland is New Zealand’s leading university. We employ more than 5400 academic and professional staff to support over 41,000 students, making us one of NZ’s largest employers.

Mō te Business School | About the Business School

The University of Auckland Business School is New Zealand's largest business school and is internationally recognised for its teaching and research excellence. Holding the prestigious triple-crown accreditation, a distinction achieved by only 1% of business schools worldwide, the School is home to a diverse community of students and staff committed to creating meaningful impact through education, research, and industry engagement.

Job Description

An exciting opportunity has become available for a Student and Programme Advisor to join the Professional Programmes team within the Business School.

This role is responsible for supporting the successful delivery of our postgraduate professional programmes, providing high-quality advice and operational support across the student lifecycle. You'll work closely with prospective and current students, academic staff, and internal stakeholders to ensure an outstanding student experience from admission through to graduation.

As a key member of the team, you'll contribute to programme administration, student engagement, recruitment activities, progression monitoring, stakeholder relationship management, and continuous improvement initiatives. This is an excellent opportunity for someone who enjoys working in a dynamic environment where no two days are the same.

This is a full-time (37.5 hours per week), 12 month fixed-term position with a salary range of $73,400–$90,700 per annum, pro rata, depending on skills and experience.

The Professional Programmes team supports a portfolio of highly regarded postgraduate programmes that attract students from across New Zealand and around the world.

We are a collaborative, high-performing team committed to delivering exceptional service and fostering student success. Working closely with academic and professional staff across the Business School, we play a critical role in ensuring students receive a seamless and engaging experience throughout their studies.

You’ll be someone who enjoys working at the intersection of student support, programme operations, relationship management and service delivery. You build strong connections with stakeholders, communicate confidently, and take pride in delivering a high-quality experience for students.

To be successful in this role, you’ll bring:

• Experience in a customer-focused advisory, administration, or programme support role.
• Strong organisational skills and the ability to manage competing priorities.
• Excellent interpersonal and communication skills.
• Confidence building relationships with a wide range of stakeholders.
• Strong attention to detail and a commitment to accuracy.
• Sound judgement and problem-solving capability.
• Experience working with systems, processes and data.
• A continuous improvement mindset, proactively identifying opportunities to enhance services, processes and ways of working.

The University of Auckland offers an excellent working environment, competitive employment benefits and a culture committed to supporting your professional growth and development.

You’ll join New Zeland's leading university and become part of a collaborative team that values innovation, service excellence, inclusion and continuous improvement.

Additional Information

Equity

The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive, and equitable environment. For further information on services for Māori, Pacific, women, LGBTQIATakatāpu iMVPFAFF+, people with disabilities, parenting support, flexible work and other personal circumstances go to www.equity.auckland.ac.nz