Student Support Advisor

Aitomic Jobs; Auckland; Hybrid; NZD 64,000 - 79,000; Full time

Benefits offered by this job

Five weeks annual leave

6.75% superannuation

Job summary

The University of Auckland is seeking a Student Support Advisor to work directly with students, identifying and addressing their support needs to improve their experience and success. This on-site role supports retention objectives and collaborates with mentors and university staff across faculties and clinical sites.

Three full-time positions are available, with a salary range of NZ$63,600–NZ$79,300, depending on skills and experience; flexible and equity-focused service delivery is emphasized.

Qualifications

• Experience delivering academic and pastoral support for students.
• Experience in environments with high levels of customer service.
• Understanding of equity issues in New Zealand.
• Demonstrates problem solving with good judgement.

Responsibilities

• Identify students at risk and high achieving students and build support plans.
• Create, implement and review learning support programmes and ongoing operational support.
• Monitor progress of support plans and adapt as needed.
• Build strong relationships with central support functions to assist students.
• Provide equity advocacy and guidance to students.

Skills

Student support

Customer service

Equity & inclusion

Problem solving

Communication skills

Job description

Short Summary

Student Support Advisor with University of Auckland. Te Whiwhinga mahi | The opportunity The Student Support and Engagement function delivers services that help students overcome personal barriers to success and to maximise their time at Waipapa Taumata Rau | University of Auckland. The purpose of the Student Support Adviser role is to work directly with students to identify and respond to their support needs in order to…

Key Details

• Position / opportunity: Student Support Advisor
• Organization: University of Auckland
• Country / coverage: New Zealand
• Location: Auckland, Auckland, New Zealand
• Work arrangement: On-site
• Opportunity type: Jobs
• Sector: Health
• Compensation: Not specified
• Duration: Not specified
• Start date: 2026-10-02
• Application deadline: Not specified

Description

Te Whiwhinga mahi | The opportunity The Student Support and Engagement function delivers services that help students overcome personal barriers to success and to maximise their time at Waipapa Taumata Rau | University of Auckland. The purpose of the Student Support Adviser role is to work directly with students to identify and respond to their support needs in order to improve their experience and their likelihood of success at University. This position plays a critical role in supporting the University’s student retention and success objectives. Key Responsibilities: Identification of students at risk as well as high achieving students; creating, implementing, and reviewing support plans Establish learning support programmes and on-going operational support Monitoring progress of support plans Facilitate a strong, collaborative relationship for mentors and university-wide support programmes including faculty staff and clinical site managers and coordinators. Develop and maintain a close working relationship with central support functions in order to support students. Providing equity advocacy and advice. Demonstrate a high level of interpersonal skills through relationship management, advocacy and negotiation Work collaboratively toward continuous improvement both operationally and strategically Ensure actions support the delivery of the service promised and at all times demonstrate excellent customer service We have 3x fulltime positions available starting Monday 11 January 2027: Position 1 – permanent Position 2 – fixed term until December 2027 Position 3 – fixed term until December 2029 The salary range for this position is between $63,600 – $79,300 depending on skills and experience For more detailed information, please refer to the position description He kōrero mōu | About you Our ideal candidate will be a confident problem solver and solution finder. You will be able to understand what a student needs and have the energy and focus to locate the right contact, department or guidance material that will help them do what they have set out to do. You will do this by being available for meetings in person and via video calls, and by being active and responsive to your emails and calls. We are searching for someone who is adaptable and confident as this role has a lot of variety but requires attention to detail and the ability to plan and execute quickly and effectively. Your strong interpersonal and communication skills, outstanding organisational abilities, and your friendly and engaging manner will be a key factor in your success in this role. Important skills: Experience in the delivery of academic and pastoral support for students across a busy and complex faculty. Experience working in an environment requiring high levels of customer service delivery. Experience and understanding of equity issues in New Zealand. Demonstrates problem solving ability requiring judgement and interpretation. Ngā āhuatanga kei a mātou | What we offer The University of Auckland is committed to providing an excellent working environment through: Flexible employment practices and a culture that supports work-life balance Career development programmes A competitive salary with five weeks’ annual leave 6.75% superannuation scheme For more information, please visit Staff Benefits .

Equity The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive, and equitable environment. For further information on services for Māori, Pacific, women, LGBTQIATakatāpu iMVPFAFF + , people with disabilities, parenting support, flexible work and other personal circumstances go to…

Responsibilities

• Te Whiwhinga mahi | The opportunity The Student Support and Engagement function delivers services that help students overcome personal barriers to success and to maximise their time at Waipapa Taumata Rau | University of Auckland.
• The purpose of the Student Support Adviser role is to work directly with students to identify and respond to their support needs in order to improve their experience and their likelihood of success at University.
• This position plays a critical role in supporting the University’s student retention and success objectives.
• Key Responsibilities: Identification of students at risk as well as high achieving students; creating, implementing, and reviewing support plans Establish learning support programmes and on-going operational support Monitoring progress of support plans…
• Develop and maintain a close working relationship with central support functions in order to support students.
• Providing equity advocacy and advice.

Requirements / Eligibility

• Our ideal candidate will be a confident problem solver and solution finder.
• You will be able to understand what a student needs and have the energy and focus to locate the right contact, department or guidance material that will help them do what they have set out to do.
• You will do this by being available for meetings in person and via video calls, and by being active and responsive to your emails and calls.
• We are searching for someone who is adaptable and confident as this role has a lot of variety but requires attention to detail and the ability to plan and execute quickly and effectively.
• Your strong interpersonal and communication skills, outstanding organisational abilities, and your friendly and engaging manner will be a key factor in your success in this role.