Student Experience Specialist - Part-Time Lincoln Campus

Aotearoa New Zealand Association of Social Workers; Lincoln; On-site; NZD 52,000 - 65,000; Part time

Benefits offered by this job

Staff training & development

Extra leave entitlements

Free on-site parking

Staff wellbeing support through Clear头

Job summary

Te Whare Wānaka o Aoraki | Lincoln University seeks a Student Experience team member to deliver welcoming, responsive support across in-person, phone, email, and digital channels. You will triage enquiries, support student engagement, and maintain CRM records while contributing to knowledge resources and process improvements.

The role runs Monday–Friday, 8:30 am–1:00 pm at the Lincoln Campus for 22.5 hours per week, fixed-term to July 2027.

Qualifications

• Relevant qualification and/or experience in customer service, administration, or education environment.
• Experience using CRM systems (Dynamics preferred).
• Strong communication and relationship-building skills with diverse backgrounds.
• Excellent organisational skills and attention to detail.
• Ability to research, analyse, and provide accurate information in response to complex enquiries.
• Demonstrated initiative and proactive problem-solving in the workplace.
• Intermediate Microsoft Office skills and commitment to outstanding customer service.

Responsibilities

• Provide professional frontline support in-person, phone, email, and digital channels.
• Respond to, triage, and resolve student and prospective student enquiries.
• Support student experience and engagement activities across the student journey.
• Maintain CRM records and monitor service requests through to resolution.
• Update student communication channels and support key communications initiatives.
• Contribute to knowledge resources, process improvements, and digital service enhancements.

Skills

Customer service

Administration

CRM systems (Dynamics)

Communication

Relationship-building

Organisational skills

Problem-solving

Microsoft Office

Education

Customer service/administration qualification

Job description

Te Whare Wānaka o Aoraki | Lincoln University seeks a Student Experience team member to deliver welcoming, responsive support across in-person, phone, email, and digital channels. You will triage enquiries, support student engagement, and maintain CRM records while contributing to knowledge resources and process improvements.

The role runs Monday–Friday, 8:30 am–1:00 pm at the Lincoln Campus for 22.5 hours per week, fixed-term to July 2027.