Strategic Enterprise Customer Success Manager

Alt; Auckland; On-site; NZD 90,000 - 120,000; Full time

Benefits offered by this job

6 months of fully paid parental leave

4 weeks of fully paid secondary careg

Annual $1000 self-development budget

Wellbeing leave and unlimited paid 休假

Job summary

Halter is seeking an Enterprise Customer Specialist to own support for our highest-stakes enterprise and multi-farm customers. You’ll bridge Support, Product, Territory Managers, and Account Managers to resolve complex issues with deep product knowledge and practical farm understanding.

You’ll also drive customer health and churn recovery, frequently translate field insights into improvements, and collaborate across teams to keep Halter’s customers thriving in demanding rural environments.

Qualifications

• You've spent at least 3 years in a customer-facing role.
• Experience in customer success, account management, or technical support.
• Deep care for customers and their animals, with technical curiosity.
• Ability to bridge Support, Product, and field teams.

Responsibilities

• Own enterprise and multi-farm accounts and be the single point of accountability for support.
• Drive health and churn recovery across the full customer base.
• Lead complex troubleshooting by pulling data and reproducing issues.
• Visit farms for on-ground investigations when remote diagnosis isn’t enough.
• Translate field findings into product, process, and education improvements.
• Contribute to better support processes, tooling, and escalation playbooks.

Skills

Customer-facing experience

Technical investigation

On-farm problem solving

Cross-functional collaboration

Account management liaison

Job description

Halter is seeking an Enterprise Customer Specialist to own support for our highest-stakes enterprise and multi-farm customers. You’ll bridge Support, Product, Territory Managers, and Account Managers to resolve complex issues with deep product knowledge and practical farm understanding.

You’ll also drive customer health and churn recovery, frequently translate field insights into improvements, and collaborate across teams to keep Halter’s customers thriving in demanding rural environments.