Strategic Delivery Lead, Service Modernisation

Marketplace; Wellington; Híbrido; NZD 120.000 - 150.000; Jornada completa

Descripción de la vacante

New Zealand Transport Agency in Wellington is seeking a Delivery Lead to steer complex service modernisation projects that deliver tangible customer outcomes. You will translate strategy into actionable plans, manage scope, risks and dependencies, and influence multidisciplinary teams across digital, regulatory and operational domains.

With an annual project value of up to NZ$10 million and benefits up to NZ$50 million, you will focus on customer journeys, digital self-service and compliance,

Formación

• Proven experience leading complex projects in customer, digital, regulatory or service transformation environments.
• Strong planning, scheduling, risk and change control skills with governance.
• Ability to translate strategy into clear delivery plans and drive execution.

Responsabilidades

• Lead complex service modernisation projects across digital, regulatory, operational and customer domains.
• Translate strategic priorities into delivery plans and manage scope, milestones, risks, dependencies.
• Collaborate with multidisciplinary teams and external partners to realise benefits.

Conocimientos

Project leadership

Delivery planning

Stakeholder influence

Ambiguity to plan

Customer design

Data analysis

Communication

Agile delivery

Public sector knowledge

Educación

Tertiary qualification

Descripción del empleo

New Zealand Transport Agency in Wellington is seeking a Delivery Lead to steer complex service modernisation projects that deliver tangible customer outcomes. You will translate strategy into actionable plans, manage scope, risks and dependencies, and influence multidisciplinary teams across digital, regulatory and operational domains.

With an annual project value of up to NZ$10 million and benefits up to NZ$50 million, you will focus on customer journeys, digital self-service and compliance,