Delivery Lead, Service Modernisation & Customer Outcomes

Waka Kotahi NZ Transport Agency; Wellington; On-site; NZD 150,000 - 190,000; Full time

Job summary

Waka Kotahi NZ Transport Agency in Wellington is seeking an experienced Delivery Lead to steer complex service modernisation initiatives. You will translate strategic priorities into actionable delivery plans and lead multidisciplinary teams across digital, regulatory, operational and customer domains.

You will manage scope, milestones, risks and dependencies, influence stakeholders and suppliers, and ensure benefits are measured and realised through customer-focused solutions.

Qualifications

• Proven experience leading complex projects in customer, digital or service transformation environments.
• Strong planning, risk management and governance capabilities across cross-functional teams.
• Excellent communication and ability to turn ambiguity into action.

Responsibilities

• Lead complex delivery projects across digital, regulatory, operational and customer environments.
• Translate strategy into clear delivery plans and manage scope, milestones, risks and dependencies.
• Influence stakeholders and suppliers to maintain momentum and realise benefits.
• Measure benefits and ensure customer outcomes are realised.

Skills

Project delivery

Stakeholder mgmt

Agile delivery

Customer-centric design

Education

Relevant tertiary qualification or equivalent experience

Job description

Waka Kotahi NZ Transport Agency in Wellington is seeking an experienced Delivery Lead to steer complex service modernisation initiatives. You will translate strategic priorities into actionable delivery plans and lead multidisciplinary teams across digital, regulatory, operational and customer domains.

You will manage scope, milestones, risks and dependencies, influence stakeholders and suppliers, and ensure benefits are measured and realised through customer-focused solutions.