Delivery Lead, Service Modernisation & Customer Outcomes

New Zealand Transport Agency; Wellington; Presencial; NZD 150.000 - 190.000; Jornada completa

Descripción de la vacante

New Zealand Transport Agency is seeking an experienced Delivery Lead to steer complex service modernisation initiatives across digital, regulatory, operational and customer domains. You will translate strategy into actionable delivery plans, guide multidisciplinary teams and manage risks, dependencies and change to realise tangible customer outcomes.

The role targets annual project value up to NZ$10 million with benefits up to NZ$50 million, requiring strong stakeholder influence and a

Formación

• Proven experience leading complex projects or programmes.
• Strong planning, scheduling, risk and issue management skills.
• Ability to influence senior stakeholders without formal authority.
• Turn ambiguity into clear plans, actions and decisions.
• Understanding of customer-centered service design and digital enablement.
• Analytical, data-driven decision making.
• Excellent communication skills and ability to present complex issues clearly.
• Experience with Agile or hybrid delivery approaches.
• Tertiary qualification or equivalent and knowledge of Te Ao Māori in the public sector.

Responsabilidades

• Lead assigned projects and workstreams with cross-functional teams.
• Translate strategic priorities into clear delivery plans and milestones.
• Manage scope, milestones, risks, dependencies and change.
• Influence teams, partners and suppliers to maintain momentum.
• Deliver outcomes and realise measurable benefits.
• Use customer insight and evidence to shape decisions and improve journeys.

Conocimientos

Project leadership

Delivery management

Stakeholder influence

Ambiguity to plan

Agile delivery

Customer‑centred design

Educación

Tertiary qualification or equivalent experience

Public sector Te Tiriti knowledge

Descripción del empleo

New Zealand Transport Agency is seeking an experienced Delivery Lead to steer complex service modernisation initiatives across digital, regulatory, operational and customer domains. You will translate strategy into actionable delivery plans, guide multidisciplinary teams and manage risks, dependencies and change to realise tangible customer outcomes.

The role targets annual project value up to NZ$10 million with benefits up to NZ$50 million, requiring strong stakeholder influence and a