Delivery Lead: Service Modernisation & Customer Outcomes

NZ Transport Agency Waka Kotahi; Wellington; On-site; NZD 120,000 - 180,000; Full time

Job summary

NZ Transport Agency Waka Kotahi in Wellington seeks an experienced Delivery Lead to steer complex service modernisation initiatives and translate strategy into concrete delivery plans that deliver tangible customer outcomes.

You will lead multidisciplinary teams, manage scope, milestones, risks, dependencies, and change, and influence partners to sustain momentum and realise agreed benefits.

Qualifications

• Proven experience leading complex projects, initiatives or workstreams within customer, digital, regulatory, operational or service transformation environments.
• Strong project delivery expertise across planning, scheduling, risk and issue management, dependencies, reporting, governance and change control.
• Experience working across multidisciplinary teams and influencing senior stakeholders without relying on formal authority.
• Ability to turn ambiguity into clear plans, actions and decisions.
• Understanding of customer-centred service design, digital enablement and operational implementation.
• Strong analytical and problem-solving capability using evidence and data.
• Excellent communication skills for presenting complex issues clearly.
• Experience with Agile or hybrid delivery approaches.
• Knowledge of Te Ao Māori, tikanga, te reo Māori and Te Tiriti o Waitangi in the public sector.

Responsibilities

• Lead complex service modernisation projects that deliver tangible customer outcomes.
• Translate strategy into delivery plans and drive activity across multidisciplinary teams.
• Manage scope, milestones, risks, dependencies and change while influencing partners and suppliers.

Skills

Complex project leadership

Stakeholder engagement

Agile delivery

Data-driven decisions

Education

Relevant tertiary qualification

Job description

NZ Transport Agency Waka Kotahi in Wellington seeks an experienced Delivery Lead to steer complex service modernisation initiatives and translate strategy into concrete delivery plans that deliver tangible customer outcomes.

You will lead multidisciplinary teams, manage scope, milestones, risks, dependencies, and change, and influence partners to sustain momentum and realise agreed benefits.