Strategic Corporate Solutions Coordinator

AIA NZ; Auckland; On-site; NZD 55,000 - 75,000; Full time

Job summary

AIA NZ in Auckland is seeking a Corporate Solutions Coordinator to deliver a seamless end-to-end experience for group schemes. You will work with advisers, third-party administrators, and internal teams to become a trusted operational partner.

This role emphasizes relationship building, proactive problem-solving, and process improvements that enhance customer outcomes and service quality. You will develop deep product/process knowledge and support continuous improvement initiatives.

Qualifications

• Excellent communication and stakeholder-relations skills.
• Strong attention to detail and ability to navigate ambiguity.
• Proactive problem-solver with independent work style and team collaboration.

Responsibilities

• Coordinate Corporate Solutions group schemes to ensure smooth end-to-end service.
• Build and maintain relationships with advisers, third-party administrators, and internal teams.
• Monitor activity, identify issues, and take proactive action to support customers and business needs.
• Resolve operational queries promptly and escalate complex matters to maintain service quality.
• Contribute to process, product, and service improvements for better outcomes.

Skills

Communication

Attention to detail

Problem solving

Independent work

Process improvement

Administration experience

Job description

AIA NZ in Auckland is seeking a Corporate Solutions Coordinator to deliver a seamless end-to-end experience for group schemes. You will work with advisers, third-party administrators, and internal teams to become a trusted operational partner.

This role emphasizes relationship building, proactive problem-solving, and process improvements that enhance customer outcomes and service quality. You will develop deep product/process knowledge and support continuous improvement initiatives.