Corporate Solutions Ops Partner

aia; Auckland; Hybrid; NZD 55,000 - 75,000; Full time

Job summary

AIA is seeking a Corporate Solutions Coordinator in Auckland to deliver seamless, end-to-end service for Corporate Solutions group schemes. You will coordinate with advisers, third-party administrators, and internal teams to ensure smooth operations and high customer satisfaction.

The role emphasizes relationship-building, proactive issue resolution, and ongoing process improvements within a flexible working environment.

Qualifications

• Strong communication skills and build positive relationships with a wide range of stakeholders.
• Excellent attention to detail and problem-solving skills, including the ability to work through ambiguous situations.
• Ability to work independently while collaborating effectively with colleagues to achieve shared goals.
• Proactive mindset, respond positively to change, and look for opportunities to improve processes and outcomes.
• Ability to learn and apply product, process, and system knowledge to support customers and advisers effectively.
• Experience with administration and processing.
• Experience within the insurance industry or a related financial services environment.

Responsibilities

• Manage and administer Corporate Solutions group schemes to deliver a smooth and positive end-to-end customer experience.
• Build strong relationships with advisers, third-party administrators, and internal stakeholders to enable effective collaboration and service delivery.
• Monitor account activity, identify emerging issues, and take proactive action to support customer and business needs.
• Resolve operational queries efficiently and elevate complex matters to maintain service quality and continuity.
• Contribute to process, product, and service improvements that enhance customer outcomes and operational efficiency.
• Support team and business objectives by providing responsive, accurate, and customer-focused operational support.

Skills

Strong communication skills

Attention to detail

Problem-solving skills

Independent but collaborative

Proactive mindset

Product/process/system knowledge

Administration experience

Insurance industry experience

Job description

AIA is seeking a Corporate Solutions Coordinator in Auckland to deliver seamless, end-to-end service for Corporate Solutions group schemes. You will coordinate with advisers, third-party administrators, and internal teams to ensure smooth operations and high customer satisfaction.

The role emphasizes relationship-building, proactive issue resolution, and ongoing process improvements within a flexible working environment.