Corporate Solutions Coordinator

aia; Auckland; Hybrid; NZD 55,000 - 75,000; Full time

Job summary

AIA is seeking a Corporate Solutions Coordinator in Auckland to deliver seamless, end-to-end service for Corporate Solutions group schemes. You will coordinate with advisers, third-party administrators, and internal teams to ensure smooth operations and high customer satisfaction.

The role emphasizes relationship-building, proactive issue resolution, and ongoing process improvements within a flexible working environment.

Qualifications

• Strong communication skills and build positive relationships with a wide range of stakeholders.
• Excellent attention to detail and problem-solving skills, including the ability to work through ambiguous situations.
• Ability to work independently while collaborating effectively with colleagues to achieve shared goals.
• Proactive mindset, respond positively to change, and look for opportunities to improve processes and outcomes.
• Ability to learn and apply product, process, and system knowledge to support customers and advisers effectively.
• Experience with administration and processing.
• Experience within the insurance industry or a related financial services environment.

Responsibilities

• Manage and administer Corporate Solutions group schemes to deliver a smooth and positive end-to-end customer experience.
• Build strong relationships with advisers, third-party administrators, and internal stakeholders to enable effective collaboration and service delivery.
• Monitor account activity, identify emerging issues, and take proactive action to support customer and business needs.
• Resolve operational queries efficiently and elevate complex matters to maintain service quality and continuity.
• Contribute to process, product, and service improvements that enhance customer outcomes and operational efficiency.
• Support team and business objectives by providing responsive, accurate, and customer-focused operational support.

Skills

Strong communication skills

Attention to detail

Problem-solving skills

Independent but collaborative

Proactive mindset

Product/process/system knowledge

Administration experience

Insurance industry experience

Job description

Your Role with Us As a Corporate Solutions Coordinator, you play an important role in delivering a seamless experience for AIA’s Corporate Solutions group schemes. Working closely with advisers, third-party administrators, Business Development Managers, and internal teams, you become a trusted operational partner who helps keep services running smoothly and efficiently. This is a relationship-focused role where your coordination, communication, and problem-solving skills directly contribute to positive customer outcomes. You will have the opportunity to build deep knowledge of AIA’s products and processes while supporting continuous improvement initiatives that enhance both customer experience and operational performance.

Your Impact

• Manage and administer Corporate Solutions group schemes to deliver a smooth and positive end-to-end customer experience.
• Build strong relationships with advisers, third-party administrators, and internal stakeholders to enable effective collaboration and service delivery.
• Monitor account activity, identify emerging issues, and take proactive action to support customer and business needs.
• Resolve operational queries efficiently and elevate complex matters to maintain service quality and continuity.
• Contribute to process, product, and service improvements that enhance customer outcomes and operational efficiency.
• Support team and business objectives by providing responsive, accurate, and customer-focused operational support.

Your Capabilities

• You have strong communication skills and build positive relationships with a wide range of stakeholders.
• You bring excellent attention to detail and problem-solving skills, including the ability to work through ambiguous situations.
• You have the confidence to work independently while collaborating effectively with colleagues to achieve shared goals.
• You bring a proactive mindset, respond positively to change, and look for opportunities to improve processes and outcomes.
• You have the ability to learn and apply product, process, and system knowledge to support customers and advisers effectively.
• You have experience with administration and processing.
• You may also have experience within the insurance industry or a related financial services environment.

Your Life at AIA

At AIA, we know your career with us is just beginning, and we’re committed to helping you make it extraordinary. In return for your energy and ambition, you’ll gain access to hands‑on experience, structured development programs, and mentorship from some of the most inspiring leaders in the industry. We offer flexible ways of working, competitive rewards, and a culture that values curiosity and collaboration. Here, you’ll have the chance to learn, grow, and contribute to our mission of helping a billion people live Healthier, Longer, Better Lives by 2030, while shaping a future that matters for you and the communities we serve.

DEIB

Diversity, equity, and inclusion are central to who we are and how we work. We value people from all walks of life and welcome candidates of all backgrounds, identities, and lived experiences, including those with disabilities, additional mental health needs, chronic health conditions, or who are neurodiverse. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply. And if there’s anything we can do to support you during the recruitment process, please contact us at [e-mail].

Recruitment Agencies: Our Talent team does not require any recruitment agency support.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.